Documents Stuck in Refinery Post-Converted Queue. Only a Restart of UCM Clears Queue. (Doc ID 1300113.1)

Last updated on MAY 01, 2017

Applies to:

Oracle WebCenter Content - Version 10.1.3.5.0 to 11.1.1.4.0 [Release 10gR3 to 11g]
Information in this document applies to any platform.
***Checked for relevance on 24-Aug-2012***

Symptoms

Issue occurs with secured PDFs getting stuck in the refinery post-converted queue.  Resubmitting content items for conversion results in the error: "Unable to resubmit content item. The content item is already transferred to the IBR provider for conversion"

A restart of UCM is the only way to get the jobs to come back from the refinery to UCM and allow the content to be released.

Cause

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