Files over 2.7 GB That Are Checked in Through WebDAV, DIS, or the Content Server Interface Fail with "protocol error" (Doc ID 1300785.1)

Last updated on AUGUST 28, 2017

Applies to:

Oracle WebCenter Content - Version 10.1.3.5.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to check in a 2.7 GB or larger file through WebDAV, DIS, or the Content Server Interface, the file appears to check in, but the file is of 0 size and the following error is seen in the UCM logs:


ERROR
-----------------------
The request was not processed by the Service handler because of a protocol error.
The request headers parsed from the request are:
{HTTP_USER_AGENT=Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 1.1.4322; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.1; InfoPath.2), HTTP_ACCEPT_ENCODING=gzip, deflate, REQUEST_METHOD=POST, IsSocketConnection=1, IdcAuthChallengeType=http, HTTP_ACCEPT_LANGUAGE=en-us,ja;q=0.7,es-mx;q=0.3, ThreadCount=2, SERVER_NAME=xxxxx.hds.com, SERVER_SOFTWARE=Apache/2.2.10 (Unix) DAV/2, HTTP_REFERER=http://ucmdev.hds.com/hdsrepo/idcplg?IdcService=CHECKIN_NEW_FORM, HTTP_CGIPATHROOT=/hdsrepo/idcplg, RemoteClientHostAddress=127.0.0.1, HTTP_HOST=ucmdev.hds.com, GATEWAY_INTERFACE=CGI/1.1, REMOTE_ADDR=10.1.172.95, BOUNDARY=---------------------------7db3e5283105ae, SERVER_PROTOCOL=HTTP/1.1, SERVER_PROTOCOL_TYPE=NONE, IDC_REQUEST_AGENT=webserver, REMOTE_HOST=10.1.172.95, HTTP_CONNECTION=Keep-Alive, RemoteClientPort=4444, SERVER_PORT=80, HTTP_COOKIE=IntradocAuth=Internet; WebdavSessionID=sysadmin:1295311274039:UJcWKhGW4de4eUPmgff8Z4/WTMg=; IdcTimeZone=America/Indianapolis; IntradocLoginState=1; IdcLocale=English-US, CONTENT_TYPE=multipart/form-data; boundary=---------------------------7db3e5283105ae, RemoteClientRemotePort=44762, CONTENT_LENGTH=-143655421, IDC_REQUEST_CTIME=1295306021, HTTP_INTERNETUSER=sysadmin, HTTP_ACCEPT=image/gif, image/jpeg, image/pjpeg, image/pjpeg, application/xaml+xml, application/vnd.ms-xpsdocument, application/x-ms-xbap, application/x-ms-application, application/x-shockwave-flash, application/msword, application/vnd.ms-powerpoint, application/vnd.ms-excel,/, SCRIPT_NAME=/hdsrepo/idcplg, PATH_TRANSLATED=/opt/ucm/server/weblayout/idcplg}

Changes

 

Cause

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