My Oracle Support Banner

The UCM 11g Login Page Is Inaccessible Because the CSDS Data Source Fails With "Could not create pool connection. The DBMS driver exception was: IO Error: Socket read timed out" (Doc ID 1302365.1)

Last updated on JULY 13, 2020

Applies to:

Oracle WebCenter Content - Version 11.1.1.3.0 to 11.1.1.8.0 [Release 11g]
Information in this document applies to any platform.


Symptoms


After starting the UCM managed server, the UCM Login page is inaccessible and returns "Error 404--Not Found"

The messages in the console show that the UCM Server failed to initialize:


It looks like the CSDS datasource was unable to construct a connection to the database due to this error:
"weblogic.common.ResourceException: Could not create pool connection. The DBMS driver exception was: IO Error: Socket read timed out"

To confirm that this is a timeout issue:

- Login to WLS Console (typically http://<server>:7001/console)
- Navigate to Services->Data Sources
- Click on the Monitoring tab.
- Click on the CSDS data source link for the server in question.
- Click on the radio button for the server that is causing the problem (typically UCM_server1).
- The Test Data Source button is enabled. Click it.

The result will appear just below the Messages title at the top of the page. If it takes 10-15 seconds for the error to appear then this is likely a timeout problem. 

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.