"The logon process was not successful" error after changing the Windows/AD password (Doc ID 1303812.1)

Last updated on JULY 25, 2016

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.1.2.0 and later
Information in this document applies to any platform.

Symptoms


The following error messages are generated by Logon Manager after a user's Windows/Active Directory password is changed:

1. The new password is provided to Logon Manager and the following message appears:

      "The Logon Process was not successful"

2. An incorrect password is provided and the following error message is displayed:

      "The logon process was not successful. Please recheck your password and try again."

Changes

The Windows/Active Directory password was changed or reset.  

Cause

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