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Receiving "TCM-00787: A repository error occurred, Cannot retrieve imaging role users" Error When Attempting to Write to the WebCenter Content Repository from Imaging (Doc ID 1304408.1)

Last updated on AUGUST 17, 2018

Applies to:

Oracle WebCenter Content: Imaging - Version 11.1.1.3.0 and later
Information in this document applies to any platform.

Symptoms

After configuring LDAP security within Imaging, the Input Agent no longer processes files, and the following errors are reported in the logs:

oracle.imaging.ImagingException: TCM-00787: A repository error occurred.
faultType: SYSTEM
faultDetails:
ErrorCode = oracle.stellent.ridc.protocol.ServiceException, ErrorMessage = Cannot retrieve imaging role users. Must be an Imaging Administrator to perform this service.
at oracle.imaging.repository.ucm.UcmErrors.convertRepositoryError(UcmErrors.java:128)
*snip*
Caused by: oracle.stellent.ridc.protocol.ServiceException: Cannot retrieve imaging role users. Must be an Imaging Administrator to perform this service.
at oracle.stellent.ridc.protocol.ServiceResponse.getResponseAsBinder(ServiceResponse.java:125)

Changes

WebLogic/Imaging security may have been reconfigured from the default myrealm security, to enabling LDAP.

Cause

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