Error 1720 when installing The Client In a Citrix Environment

(Doc ID 1306691.1)

Last updated on SEPTEMBER 08, 2017

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.1.2.0 to 11.1.1.5.2 [Release 11g]
Information in this document applies to any platform.

Symptoms

When installing the Provisioning Gateway client on a Citrix environment, the installation fails with the following error:

Error 1720. There is a problem with windows installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action Set_SecondaryAuthGUID_New script error -2147217

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms