Login to Oracle Single Sign On Fails With Error: Unexpected Error. Please contact Administrator (Doc ID 1307433.1)

Last updated on SEPTEMBER 16, 2016

Applies to:

Oracle Application Server Single Sign-On - Version 10.1.2.0.2 to 10.1.4.3 [Release 10gR2 to 10gR3]
Information in this document applies to any platform.
***Checked for relevance on 23-SEP-2015***

Symptoms

When attempting to login to Oracle Single Sign On,
the following error occurs.

In the SSO Browser window:
Error: Unexpected Error. Please contact Administrator

In the $ORACLE_HOME/sso/log/ssoServer.log

Wed Mar 23 18:16:08 PST 2011 [ERROR] AJPRequestHandler-ApplicationServerThread-7 can not get attributes for user, orcladmin
java.lang.NullPointerException
at oracle.security.sso.server.ldap.OIDUserRepository.getUserProperties(OIDUserRepository.java:542)
at oracle.security.sso.server.auth.SSOServerAuth.authenticate(SSOServerAuth.java:488)
at oracle.security.sso.server.ui.SSOLoginServlet.processSSOPartnerRequest(SSOLoginServlet.java:1012)
at oracle.security.sso.server.ui.SSOLoginServlet.doPost(SSOLoginServlet.java:485)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:826)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:332)
at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:830)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:224)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:133)
at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:192)
at java.lang.Thread.run(Thread.java:534)
Wed Mar 23 18:16:08 PST 2011 [DEBUG] AJPRequestHandler-ApplicationServerThread-7 Directory Exception while getting the user attributes: unexp_err
oracle.security.sso.server.ldap.DirectoryException: unexp_err
at oracle.security.sso.server.ldap.OIDUserRepository.getUserProperties(OIDUserRepository.java:669)
at oracle.security.sso.server.auth.SSOServerAuth.authenticate(SSOServerAuth.java:488)
at oracle.security.sso.server.ui.SSOLoginServlet.processSSOPartnerRequest(SSOLoginServlet.java:1012)
at oracle.security.sso.server.ui.SSOLoginServlet.doPost(SSOLoginServlet.java:485)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:826)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:332)
at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:830)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:224)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:133)
at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:192)
at java.lang.Thread.run(Thread.java:534)
Wed Mar 23 18:16:08 PST 2011 [DEBUG] AJPRequestHandler-ApplicationServerThread-7 Got IPASAuthException: unexp_err
oracle.security.sso.ias904.toolkit.IPASAuthException: unexp_err
at oracle.security.sso.server.auth.SSOServerAuth.authenticate(SSOServerAuth.java:518)
at oracle.security.sso.server.ui.SSOLoginServlet.processSSOPartnerRequest(SSOLoginServlet.java:1012)
at oracle.security.sso.server.ui.SSOLoginServlet.doPost(SSOLoginServlet.java:485)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:826)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:332)
at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:830)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:224)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:133)
at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:192)
at java.lang.Thread.run(Thread.java:534)
Wed Mar 23 18:16:08 PST 2011 [DEBUG] AJPRequestHandler-ApplicationServerThread-7 Sending Login Page again with the authentication error message ...
Wed Mar 23 18:16:08 PST 2011 [DEBUG] AJPRequestHandler-ApplicationServerThread-7 entry: getUserCredentialPage
Wed Mar 23 18:16:08 PST 2011 [DEBUG] AJPRequestHandler-ApplicationServerThread-7 AuthUtil: Header Accept: */*
Wed Mar 23 18:16:08 PST 2011 [DEBUG] AJPRequestHandler-ApplicationServerThread-7 AuthUtil: isMobileClient: false
Wed Mar 23 18:16:08 PST 2011 [DEBUG] AJPRequestHandler-ApplicationServerThread-7 Username or subscribername is null. Attempting to retrieve these values from the SSO cookie.
Wed Mar 23 18:16:08 PST 2011 [DEBUG] AJPRequestHandler-ApplicationServerThread-7 AuthUtil: SSO Cookie received: null
Wed Mar 23 18:16:08 PST 2011 [INFO] AJPRequestHandler-ApplicationServerThread-7 AuthUtil: :parseSSOCookie Null SSO cookie received

Cause

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