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How to Collect Configuration Information for Tuxedo Using RDA (Doc ID 1308360.1)

Last updated on SEPTEMBER 20, 2022

Applies to:

Oracle Tuxedo - Version 8.1 and later
Information in this document applies to any platform.

Details

Oracle Support strongly encourages the use of OCM (Oracle Configuration Manager) and RDA (the Remote Diagnostic Agent) when they are available because they greatly reduces service request resolution time by minimizing the number of requests from Oracle Support for more information. OCM and RDA are designed to be as unobtrusive as possible; they do not modify systems in any way. They collect useful data for Oracle Support only and a security filter is provided if required. OCM and RDA capture data and provides Oracle Support with a comprehensive picture of the customer's environment which aids in problem diagnosis.

Using OCM and RDA to collect configuration information from your system takes a few minutes, but saves much more time than that when resolving your Service Request because the support engineer working on your issue has all the needed configuration information immediately, rather than having to ask for it all again.

For Tuxedo, the RDA component is now available. Download the latest Remote Diagnostic Agent (RDA) version available for each platform involved.

RDA is not bundled with Tuxedo and should be downloaded separately. Please download it for your platform from this knowledge base article: "Remote Diagnostic Agent (RDA) 4 - Getting Started".

Using RDA

NOTE:The RDA command differs slightly depending on your operating system.
For most UNIX environments, userda.sh. For Windows environments, userda.cmd.
If you do not have Perl installed on your machine, you also need to configure RDA to use the binary executable of RDA from the engine subdirectory:
 for Windows,rda_win.exe; for Linux,rda_linux. You configure RDA to use this executable by specifying it as the RDA_ENG value in the rda.cfg file in the engine subdirectory:
 see the README file in the engine subdirectory for more specific instructions.
 For purposes of this article, we will specify this command as<rda>.

To use RDA, please follow these steps:

  1. Unzip RDA under <MW_HOME>/utils. (This could be done anywhere, but is easier to keep track of inside <MW_HOME>/utils.)
  2. Set up RDA for a Tuxedo collection by executing:<rda> -Sp Tuxedo. Specify Oracle home and Oracle instance root directory as %MW_HOME%/utils when prompted: this will ensure that your OCM data is also collected. For example:

     

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    In this Document
    Details
     Using RDA
     
     What output does RDA produce?
     More Information on RDA
    Actions
    Contacts
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