IPM Storage Service Fails to Start and Reports "Error sending message: error 40178"

(Doc ID 1314934.1)

Last updated on JUNE 30, 2016

Applies to:

Oracle Imaging and Process Management - Version 10.1.3.5 and later
Information in this document applies to any platform.

Symptoms

When starting the IPM services, Storage server fails to start, and reports the following messages/errors:

|100|2011/01/01 00:00:00|Received MID_IB_FIND_SCHEDULES|INFO_BROKER|MACHINENAME|0|0||SchedulePAM.cpp|60|440|1900|
|100|2011/01/01 00:00:00|InfoBroker: InfoBrkr: Unknown exception caught in search execution|INFO_BROKER|MACHINENAME|9|40178||BasePAM.cpp|222|440|1900|
|100|2011/01/01 00:00:00|***** Worker: Normal thread Termination *****|STORAGE|MACHINENAME|0|0||DiscWorker.cpp|188|440|824|
|100|2011/01/01 00:00:00|**** Worker: Exiting thread! ****|STORAGE|MACHINENAME|0|0||DiscWorker.cpp|264|440|824|
|100|2011/01/01 00:00:00|***** Worker: Normal thread Termination *****|STORAGE|MACHINENAME|0|0||DiscWorker.cpp|188|440|4836|
|100|2011/01/01 00:00:00|***** Worker: Normal thread Termination *****|STORAGE|MACHINENAME|0|0||DiscWorker.cpp|188|440|4120|
|100|2011/01/01 00:00:00|**** Worker: Exiting thread! ****|STORAGE|MACHINENAME|0|0||DiscWorker.cpp|264|440|4120|
|100|2011/01/01 00:00:00|Deleting m_pDispQStatsThread|STORAGE|MACHINENAME|0|0||FPDisc.cpp|1531|440|2316|
|100|2011/01/01 00:00:00|**** Worker: Exiting thread! ****|STORAGE|MACHINENAME|0|0||DiscWorker.cpp|264|440|4836|
|100|2011/01/01 00:00:00|***** Worker: Normal thread Termination *****|STORAGE|MACHINENAME|0|0||DiscWorker.cpp|188|440|3164|
|100|2011/01/01 00:00:00|**** Worker: Exiting thread! ****|STORAGE|MACHINENAME|0|0||DiscWorker.cpp|264|440|3164|
|100|2011/01/01 00:00:00|Deleting m_pCDScheduler|STORAGE|MACHINENAME|0|0||FPDisc.cpp|1540|440|2316|
|100|2011/01/01 00:00:00|Burn : Stopping Scheduler|STORAGE|MACHINENAME|3|27155||CDR.cpp|205|440|2316|
|100|2011/01/01 00:00:00|***** Burn: Auto Scheduler Normal thread Termination *****|STORAGE|MACHINENAME|3|27161||CDR.cpp|709|440|3500|
|100|2011/01/01 00:00:00|exiting cd scheduling thread|STORAGE|MACHINENAME|0|0||CDR.cpp|734|440|3500|
|100|2011/01/01 00:00:00|Deleting m_pDiscStat|STORAGE|MACHINENAME|0|0||FPDisc.cpp|1572|440|2316|
|100|2011/01/01 00:00:00|***** STAT: Normal thread Termination *****|SrvStat|MACHINENAME|0|0||SvrStat.cpp|344|440|3508|
|100|2011/01/01 00:00:00|Calling StopMigrationThreads|STORAGE|MACHINENAME|0|0||FPDisc.cpp|1580|440|2316|
|100|2011/01/01 00:00:00|Deleting m_pSubSys|STORAGE|MACHINENAME|0|0||FPDisc.cpp|1629|440|2316|
|100|2011/01/01 00:00:00|Calling JukeboxSubsysDeInit|STORAGE|MACHINENAME|0|0||FPDisc.cpp|1637|440|2316|
|100|2011/01/01 00:00:00|Calling OptStorDeInit|STORAGE|MACHINENAME|0|0||FPDisc.cpp|1645|440|2316|
|100|2011/01/01 00:00:00|Deleting m_pVolumeCache|STORAGE|MACHINENAME|0|0||FPDisc.cpp|1657|440|2316|
|100|2011/01/01 00:00:00|Deleting m_pSIVCache|STORAGE|MACHINENAME|0|0||FPDisc.cpp|1665|440|2316|
|100|2011/01/01 00:00:00|Deleting m_pTempFile|STORAGE|MACHINENAME|0|0||FPDisc.cpp|1673|440|2316|
|100|2011/01/01 00:00:00|Closing optical mutex|STORAGE|MACHINENAME|0|0||FPDisc.cpp|1682|440|2316|
|100|2011/01/01 00:00:00|Closing QueueSemaphore|STORAGE|MACHINENAME|0|0||FPDisc.cpp|1689|440|2316|
|100|2011/01/01 00:00:00|Closing page and register databases|STORAGE|MACHINENAME|0|0||FPDisc.cpp|1711|440|2316|
|100|2011/01/01 00:00:00|Error sending message: error 40178|STORAGE|MACHINENAME|9|42080||OptikasTool.cpp|953|440|2316|
|100|2011/01/01 00:00:00|Tool Storage on MACHINENAME version 7.7.1.0 is Inoperative|STORAGE|MACHINENAME|9|0|||0|440|2316|

Cause

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