UCM PDF Converter With Ghost Script As Distiller Is Not Working As Expected (Doc ID 1315215.1)

Last updated on MAY 17, 2017

Applies to:

Oracle WebCenter Content - Version 10.1.3.5.0 and later
Information in this document applies to any platform.

Symptoms

Documents[.doc, .docx, xls etc] are not being converted to PDF when using Ghostscript for the conversion.

The error states:.

"Step PostscriptToPDF forced conversion failure by conversion engine because of error: 'Could not convert.'. "
<tr><td>Info</td><td>3/31/11 11:59 AM</td><td>Starting to convert: Input File = 'D:/ucm7ibr/vault/~convert/idc6/74/66.doc' Output File = 'D:/ucm7ibr/vault/~convert/idc6/74/testingdocconversion~1.doc' Conversion Type = 'Distiller' Content ID = 'TESTINGDOCCONVERSION' Title = 'testingdocconversion'</td></tr>
<!-- IDCLOG: Info: (3/31/11 11:59 AM) !csStartedStep,PostscriptToPDF -->
<tr><td>Info</td><td>3/31/11 11:59 AM</td><td>Started PostscriptToPDF step.</td></tr>
<!-- IDCLOG: Error: (3/31/11 11:59 AM) !$null\!csLinefeed!syExceptionType,java.lang.NullPointerException -->
<tr><td>Error</td><td>3/31/11 11:59 AM</td><td>null!csLinefeed Exception type is 'java.lang.NullPointerException'. [ <a style="color:993333" href="javascript:if(typeof show!='undefined')show('0.8511476091211272')">Details</a> ]
<div id="0.8511476091211272" style="display:none;" class="details"><pre><code>An error has occurred. The stack trace below shows more information.

!$null\!csLinefeed!syExceptionType,java.lang.NullPointerException
java.lang.NullPointerException
at pdfconverter.convert.PostscriptConverter.convert(PostscriptConverter.java:69)
at docrefinery.convert.StepHandler.executeCodeStep(StepHandler.java:399)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:112)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:290)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:174)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:195)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:116)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:290)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:174)
at docrefinery.queue.PreConvertedRefineryQueueMonitor.handleCurrentQueueItem(PreConvertedRefineryQueueMonitor.java:227)
at docrefinery.queue.PreConvertedRefineryQueueMonitor.monitorRefineryPreConverterQueue(PreConvertedRefineryQueueMonitor.java:123)
at docrefinery.queue.PreConvertedRefineryQueueMonitor$1.run(PreConvertedRefineryQueueMonitor.java:93)
at java.lang.Thread.run(Thread.java:595)
</code></pre></div></td></tr>

Cause

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