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csCollectionUnableToGetReference Error And External Users Unable To View Documents Tab In Webcenter Spaces (Doc ID 1315757.1)

Last updated on JANUARY 19, 2018

Applies to:

Oracle WebCenter Content - Version and later
Information in this document applies to any platform.


Using Webcenter PS3 and UCM PS3, an external user logs into group space and clicks on the Documents tab,  following error message is launched:

Unable to Access the Default Directory.
Contact the administrator to ensure that the configuration is correct and that the directory exists and is accessible.

This error is not seen for the weblogic user. The Documents tab shows the folders from UCM for the weblogic user.

External LDAP users can login in to both Spaces and UCM with success.

Corresponding error in Content Server Log is:

Universal Content Management - Content Server] Event generated by user 'abc' at host 'CIS'.
[2011-04-18T16:49:49.400-03:00] [WLS1_UCM1] [ERROR] [UCM-CS-000001] [oracle.ucm.idccs] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <WLS Kernel>] [ecid: df41c384db33e640:-9f7b4a:12f689262c2:-8000-000000000000042b,0] [APP: Oracle Universal Content Management - Content Server] general exception[[
intradoc.common.ServiceException: !csCollectionUnableToGetReference!csCollectionCannotRead
3:getReferenceMeta,**no captured values**
at intradoc.server.ServiceRequestImplementor.buildServiceException(
at intradoc.server.Service.buildServiceException(
at intradoc.server.Service.createServiceExceptionEx(
at collections.CollectionUserHandler.getReferenceMeta(
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(
at sun.reflect.DelegatingMethodAccessorImpl.invoke(
at java.lang.reflect.Method.invoke(
at intradoc.common.IdcMethodHolder.invokeMethod(
at intradoc.common.ClassHelperUtils.executeMethodReportStatus(
at intradoc.server.ServiceHandler.executeAction(
at intradoc.server.Service.doCodeEx(
at intradoc.server.Service.doCode(
at intradoc.server.ServiceRequestImplementor.doAction(
at intradoc.server.Service.doAction(
at intradoc.server.ServiceRequestImplementor.doActions(
at intradoc.server.Service.doActions(
at intradoc.server.ServiceRequestImplementor.executeActions(
at intradoc.server.Service.executeActions(
at intradoc.server.ServiceRequestImplementor.doRequest(
at intradoc.server.Service.doRequest(
at intradoc.server.ServiceManager.processCommand(
at intradoc.server.IdcServerThread.processRequest(



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