IBR Conversion Fails with Error "PDFExport forced conversion failure by conversion engine because of error: Could not convert"

(Doc ID 1317003.1)

Last updated on AUGUST 09, 2017

Applies to:

Oracle WebCenter Content - Version 10.1.3.3.1 to 10.1.3.5.0 [Release 10gR3]
Information in this document applies to any platform.

Symptoms

The Universal Content Management (UCM) server is set up with an IDC Name that contains a space; e.g. IDC_Name=UCM PS3.

Inbound Refinery is configured on this UCM instance to convert documents to PDF.  When submitting content for conversion, the following error is displayed on the Content Information page:

PDFExport forced conversion failure by conversion engine because of error: Could not convert


In the Inbound Refinery (IBR) logs, the following error is displayed:

 

Message: Step PDFExport forced conversion failure by conversion engine because of error: Could not convert.

Error Stack Trace displays the details:

!csLogJobIdPrefix,10!csLinefeed!csExportPdf!csLinefeed!csExportPdfWriteResources!csLinefeed!csExportPDFLaunchPX!csLinefeednull!csLinefeed!$stack trace
stack trace
at pdfexport.CreateWebViewablePDFExport.convert(CreateWebViewablePDFExport.java:87)
at docrefinery.convert.StepHandler.executeCodeStep(StepHandler.java:494)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:149)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:291)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:197)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:153)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:291)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:197)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:153)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:291)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:197)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:153)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:291)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
at docrefinery.queue.PreConvertedRefineryQueueMonitor.convertJob(PreConvertedRefineryQueueMonitor.java:348)
at docrefinery.queue.PreConvertedRefineryQueueMonitor$2.run(PreConvertedRefineryQueueMonitor.java:278)
at java.lang.Thread.run(Thread.java:619)

Cause

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