Unable To Approve Tasks Of A Custom Request Template (IAM-2050076), But Works Through BPM Worklist (Doc ID 1319913.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Identity Manager - Version 11.1.1.3.0 and later
Information in this document applies to any platform.
***Checked for relevance on 12-Oct-2012***

Symptoms

A custom Approval Process is deployed, and used through a custom Request Template. When a request is created for a user with this Request Template, the request can be seen on user's self-service page, but user is not able to approve it. More precisely, values for the following fields are not displayed: "Request Id", "Request type", "Beneficiary" and "Request Target" (see screenshot). The request cannot be approved, but it can be rejected or reassigned.

Cause

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