Receiving "A cache exception occurred" When Viewing Large Images in the Imaging Basic Viewer (Doc ID 1330605.1)

Last updated on JULY 26, 2017

Applies to:

Oracle WebCenter Content: Imaging - Version 11.1.1.3.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to view large documents in the basic viewer, the following error is returned:

A cache exception occurred. J2EE JOC-044 An exception is occurring in the method. CacheAccess.get null J2EE JOC-043 base exception: Transaction Rolledback.; nested exception is: weblogic.transaction.internal.TimedOutException: Transaction timed out after 59 seconds BEA1-00063708DFBE2690400C; nested exception is: weblogic.transaction.internal.TimedOutException: Transaction timed out after 59 seconds BEA1-00063708DFBE2690400C
To download and view locally, use the Download menu item from the File menu of the Viewer.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms