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Error csConnectionAuthFailed Occurs in UCM Logs When Remote Client is Connecting (Doc ID 1337975.1)

Last updated on JULY 31, 2018

Applies to:

Oracle WebCenter Content - Version 11.1.1.3.0 and later
Information in this document applies to any platform.

Symptoms

 

 

UCM logs show a csConnectionAuthFailed error when a remote client is attempting to connect, via RIDC or CIS. 

 

(self-tuning)'] [userId: <WLS Kernel>] [ecid: 0000J4RL^5fD^aWFLzZR8A1E6r_M000008,0] [APP: Oracle Universal Content Management - Content Server] [dcid: b083039ee97bd302:45e95f78:1311b522507:-7ffd-0000000000000015] general exception[[

intradoc.common.ServiceException: 

        at intradoc.server.ServiceRequestImplementor.buildServiceException(ServiceRequestImplementor.java:2071)

        at intradoc.server.Service.buildServiceException(Service.java:2207)

        at intradoc.server.Service.createServiceExceptionEx(Service.java:2201)

        at intradoc.server.Service.createServiceException(Service.java:2196)

        at intradoc.server.ServiceSecurityImplementor.validateRemoteClientConnectionPrivilege(ServiceSecurityImplementor.java:712)

        at intradoc.server.ServiceSecurityImplementor.globalSecurityCheck(ServiceSecurityImplementor.java:232)

        at intradoc.upload.UploadSecurityImplementor.globalSecurityCheck(UploadSecurityImplementor.java:55)

        at intradoc.server.Service.globalSecurityCheck(Service.java:2618)

        at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:676)

        at intradoc.server.Service.doRequest(Service.java:1865)

        at intradoc.server.ServiceManager.processCommand(ServiceManager.java:435)

        at intradoc.server.IdcServerThread.processRequest(IdcServerThread.java:265)

        at intradoc.server.IdcServerThread.run(IdcServerThread.java:160)

        at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:528)

        at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)

        at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)

Caused by: intradoc.common.ServiceException: !csConnectionAuthFailed

        at intradoc.provider.ProxyConnectionUtils.getRemotePassword(ProxyConnectionUtils.java:262)

        at intradoc.provider.ProxyConnectionUtils.incomingProxyAuth(ProxyConnectionUtils.java:241)

        at intradoc.provider.SocketIncomingConnection.getAndCheckConnectionProperties(SocketIncomingConnection.java:255)

        at intradoc.provider.SocketIncomingConnection.checkRequestAllowed(SocketIncomingConnection.java:163)

        at intradoc.server.ServiceSecurityImplementor.validateRemoteClientConnectionPrivilege(ServiceSecurityImplementor.java:708)

        ... 11 more 

 

 

 

 

If this error is generated from the Oracle Application Adapters for E-Business Suite or PeopleSoft, the IPM logs will contain an error when trying to connect to UCM via RIDC. This error is what AXF reports when UCM rejects the connection. 
IPM logs show the error from the AXF attempt to connect to UCM:
[2011-07-12T18:57:57.692+01:00] [IPM_server1] [ERROR] [] [oracle.imaging.axf] [tid: 21] [userId: hruser] [ecid: 0000J4VVseiD^aWFLzZR8A1E77zL000062,0] [APP: imaging] [dcid: b083039ee97bd302:-f10f025:1311f541a91:-7ff2-0000000000000bb0] UCM unable to process the request - Connection authorization failed. Invalid credentials.[[
oracle.imaging.axf.resources.AxfException
at oracle.imaging.axf.commands.ucm.AfGrantAccessCommand.execute(AfGrantAccessCommand.java:298)
at oracle.imaging.axf.service.AxfCommandMediatorBean.executeCommand(AxfCommandMediatorBean.java:107)
at oracle.imaging.axf.service.AxfCommandMediatorBean.execute(AxfCommandMediatorBean.java:66)

Cause

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