UCM Web Parts with SharePoint Not Working to Promote Content to UCM. Error: "intradoc.common.ServiceException: !csUnableToExecMethod,getLocaleStrings" (Doc ID 1341679.1)

Last updated on MAY 23, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.2.0 and later
Information in this document applies to any platform.

Symptoms

You tried to promote content from SharePoint to Content Server 11.1.1.3.0 using the Content Server 10gR3 SharePoint web parts.  The screen freezes, and this error is displayed in the log file:

intradoc.common.ServiceException: !csUnableToExecMethod,getLocaleStrings
at intradoc.server.ServiceRequestImplementor.buildServiceException(ServiceRequestImplementor.java:2115)
at intradoc.server.Service.buildServiceException(Service.java:2260)
at intradoc.server.Service.createServiceExceptionEx(Service.java:2254)
at intradoc.server.Service.createServiceException(Service.java:2249)
at intradoc.server.Service.doCodeEx(Service.java:584)
at intradoc.server.Service.doCode(Service.java:505)
at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1643)
at intradoc.server.Service.doAction(Service.java:477)
at intradoc.server.ServiceRequestImplementor.doActions(ServiceRequestImplementor.java:1458)
at intradoc.server.Service.doActions(Service.java:472)
at intradoc.server.ServiceRequestImplementor.executeActions(ServiceRequestImplementor.java:1391)
at intradoc.server.Service.executeActions(Service.java:458)
at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:737)
at intradoc.server.Service.doRequest(Service.java:1890)
at intradoc.server.ServiceManager.processCommand(ServiceManager.java:435)
at intradoc.server.IdcServerThread.processRequest(IdcServerThread.java:265)
at intradoc.server.IdcServerThread.run(IdcServerThread.java:160)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:528)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:207)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:176)
Caused By: java.lang.NoSuchFieldError: m_locales
at intradoc.custom.integrationsupport.services.LocaleStringsService.getLocaleStrings(LocaleStringsService.java:45)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at intradoc.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:86)
at intradoc.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.java:310)
at intradoc.common.ClassHelperUtils.executeMethod(ClassHelperUtils.java:295)
at intradoc.server.Service.doCodeEx(Service.java:550)
at intradoc.server.Service.doCode(Service.java:505)
at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1643)
at intradoc.server.Service.doAction(Service.java:477)
at intradoc.server.ServiceRequestImplementor.doActions(ServiceRequestImplementor.java:1458)
at intradoc.server.Service.doActions(Service.java:472)
at intradoc.server.ServiceRequestImplementor.executeActions(ServiceRequestImplementor.java:1391)
at intradoc.server.Service.executeActions(Service.java:458)
at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:737)
at intradoc.server.Service.doRequest(Service.java:1890)
at intradoc.server.ServiceManager.processCommand(ServiceManager.java:435)
at intradoc.server.IdcServerThread.processRequest(IdcServerThread.java:265)
at intradoc.server.IdcServerThread.run(IdcServerThread.java:160)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:528)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:207)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:176)

Cause

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