ESSO-LM Agent fails to capture credentials for web applications with Silent Credential Capture enabled with balloon tip notification (Doc ID 1341690.1)

Last updated on FEBRUARY 07, 2017

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.1.5.0 to 11.1.2.0.1 [Release 11g]
Information in this document applies to any platform.
Checked for relevance on 10-Feb-2015

Symptoms

The ESSO-LM agent is configured to capture user credentials and inform the user with a balloon tip pop-up. The new credential does not get saved and ESSO-LM repeatedly prompts the user with the balloon tip notification each time the application is opened.

The new credential for the application should be created in ESSO-LM after the user manually types their credentials into the application for the first time. ESSO-LM will inject the credentials into the application automatically on each subsequent visit to the application.

The issue can be reproduced at will with the following steps:

  1. Start ESSO-LM agent on the workstation.
  2. Open the application and manually type the credentials then hit Enter to authenticate.
  3. Logout of the application.
  4. Open the application again and ESSO-LM displays the balloon tip notification again.



Cause

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