External Users Cannot Open the UCM Admin Server Page (Doc ID 1346135.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle WebCenter Content - Version 11.1.1.3.0 and later
Information in this document applies to any platform.

Symptoms

A user authenticated via LDAP or Active Directory can't open the UCM Admin Server page even though they have the Content Server sysmanager role assigned.

The error returned on the page is:

Request Failed Unable to retrieve root IdcAdmin page. User 'External_Sysmanager' does not have sufficient privileges.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms