When Viewing PDF Files in the Imaging Basic Viewer, Error "A cache exception occurred" Occurs and When Using the Advanced Viewer a Blank Page Displays (Doc ID 1350011.1)

Last updated on MAY 02, 2017

Applies to:

Oracle WebCenter Content: Imaging - Version 11.1.1.3.0 to 11.1.1.3.0 [Release 11g]
Information in this document applies to any platform.

Symptoms

When viewing pdf files with Imaging 11.1.1.3.0, the following results occur:

Advanced Viewer - the viewer displays a blank image
Basic Viewer - generates the following cache error

A cache exception occurred. J2EE JOC-044 An exception is occurring in the method. CacheAccess.get Error transforming document J2EE JOC-043 base exception: Transformation process returned error code -1.

Cause

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