When Viewing PDF Files in the Imaging Basic Viewer, Error "A cache exception occurred" Occurs and When Using the Advanced Viewer a Blank Page Displays

(Doc ID 1350011.1)

Last updated on MAY 02, 2017

Applies to:

Oracle WebCenter Content: Imaging - Version to [Release 11g]
Information in this document applies to any platform.


When viewing pdf files with Imaging, the following results occur:

Advanced Viewer - the viewer displays a blank image
Basic Viewer - generates the following cache error

A cache exception occurred. J2EE JOC-044 An exception is occurring in the method. CacheAccess.get Error transforming document J2EE JOC-043 base exception: Transformation process returned error code -1.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms