Users Receive the Error "There is no installed logon method that can satisfy this application" While Using Authentication Manager. (Doc ID 1350529.1)

Last updated on APRIL 14, 2017

Applies to:

Oracle Enterprise Single Sign-On Suite - Version: 11.1.1.5.0 and later   [Release: 11g and later ]
Information in this document applies to any platform.

Symptoms

An end user receives the error "There is no installed logon method that can satisfy this application" and Enterprise Single Sign-on Logon Manager (ESSO-LM) fails to start.

Changes

This error can be encountered after a user's ESSO-LM installation is updated on one machine and not another machine that the user logs in to.  It can also be encountered when a user's primary logon method is set to Authentication Manager and the underlying authentication methods no longer include the method the user's credential store is keyed to.

Cause

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