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AD to OID Or Bootstrapped Users Fail To Login To SSO Applications / ssoServer.log Shows Errors: General Error when performing search<entryDN> / Invalid name (Doc ID 1357455.1)

Last updated on FEBRUARY 14, 2019

Applies to:

Oracle Application Server Single Sign-On - Version to [Release 10gR3]
Oracle Internet Directory - Version to [Release 10gR3]
Information in this document applies to any platform.


Oracle Internet Directory (OID) Directory Integration Platform (DIP) 10g or

Some AD to OID bootstrapped users are unable to login to Single Sign-On (SSO) applications.

The ssoServer.log shows:

Wed Aug 31 08:31:31 EDT 2011 [ERROR] AJPRequestHandler-ApplicationServerThread-12 Could not get attributes for user, FirstInitialLastName
oracle.ldap.util.UtilException: General Error when performing searchcn=LastName, FirstName I.,cn=Users,dc=<COMPANY>,dc=com Invalid name: cn=LastName, FirstName I.,cn=Users,dc=<COMPANY>,dc=com
at oracle.ldap.util.PropertySet.doSearch(
at oracle.ldap.util.LDAPEntry.getProperties(
at oracle.ldap.util.User.getProperties(
at javax.servlet.http.HttpServlet.service(
at javax.servlet.http.HttpServlet.service(
at com.evermind.server.http.ServletRequestDispatcher.invoke(
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(
at com.evermind.server.http.HttpRequestHandler.processRequest(
at com.evermind.util.ReleasableResourcePooledExecutor$

In looking for differences between working and non-working entries, using either ldapsearch command line:

ldapsearch -h <HOSTNAME> -p <PORT#> -D cn=orcladmin -w <PASSWORD> -b "cn=users,dc=<COMPANY>,dc=com" -s sub "(cn=*LastName*)"

Or viewing the user entry in OID in Oracle Directory Manager (ODM / oidadmin), the non-working entries display with the RDN value of the DN (CN in this case) enclosed in doublequotes, e.g.:

cn="LastName, FirstName I.",cn=users,dc=<COMPANY>,dc=com
orclsourceobjectdn=CN=LastName\, FirstName I.,OU=Users,DC=<COMPANY>,DC=com
cn=LastName, FirstName I.

Also, clicking on this user entry in ODM/oidadmin fails with:  Error 0 (zero).

And these entries will also show enclosed in doublequotes in the resulting bootstrap.log from a bootstrap attempt.


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