Post Upgrade to 10g, IBR/Refinery Throws "csLinefeedWarning(line 1: Invalid fallback format Warning,line 1: Failed to read entire configuration file.) (Doc ID 1357600.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle WebCenter Content - Version: 10.1.3.3.0 to 10.1.3.5.0 - Release: 10gR3 to 10gR3
Information in this document applies to any platform.

Symptoms

The below error was thrown after the upgrade of Inbound Refinery (IBR) to 10g:


Creating jpg thumbnail.
Creating thumbnail image of c:/oracle/ucm/ibr/vault/~convert/idc/207120/349918.jpg.
Writing Image Export resource file.
Launching Image Export csLinefeedWarning(line 1: Invalid fallback format
Warning,line 1: Failed to read entire configuration file.)
Exception type is 'java.lang.Throwable'. [ Details ]
An error has occurred. The stack trace below shows more information.

CS also reports null-pointer exceptions when trying to poll the refinery queue.  No documents are being refined.  Deleting providers removes the polling errors, but recreating the providers triggers the errors once more.  
Error message:

java.lang.NullPointerException
	at intradoc.refinery.ConvertedWorkThread.isProviderReadyForRetrieve(ConvertedWorkThread.java:271)
	at intradoc.refinery.ConvertedWorkThread.checkAndProcessJobResults(ConvertedWorkThread.java:200)
	at intradoc.refinery.ConvertedWorkThread.refineryCheckForConvertedWork(ConvertedWorkThread.java:107)
	at intradoc.refinery.ConvertedWorkThread$1.run(ConvertedWorkThread.java:70)
	at java.lang.Thread.run(Thread.java:595)

Changes

Recent upgrade of IBR to 10g.

Cause

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