My Oracle Support Banner

What Steps Should be Taken to Identify Poor Performance? (Doc ID 1358598.1)

Last updated on OCTOBER 09, 2020

Applies to:

Oracle WebCenter Content - Version 11.1.1.3.0 and later
Information in this document applies to any platform.

Purpose

Performance issues in general are typically the toughest problems to debug.  This comes as a result of the enormous amount of possible bottlenecks that are present; ranging from core product bugs, server infrastructure, network bandwidth, JVM tuning, backend database latency, server hardware, etc.

Oracle Support provides core product support and troubleshooting efforts for issues that are present within the core product.  Performance issues are handled in a similar manner, in that troubleshooting steps are taken to try to narrow down the root cause of the problem within the core code.  To coincide with this, the Support team attempts to locate any obvious infrastructure issues as a means of providing suggestions for performance improvement. Nevertheless, based on the large number of customers that we provide assistance to, we are not able to know each environment intimately.

Therefore, the ECM support and development teams will do their best to provide guidance and recommendations on core ECM product issues only.  If more detailed analysis is necessary, ECM support may need to engage other support teams or development teams within Oracle, such as the Oracle Database performance group or the Weblogic Server support team. Likewise, it may be determined that a comprehensive Performance tuning analysis is recommended in which case ECM support will pass the data and information on to the Oracle Consulting Services team to propose an onsite visit.

There are numerous ways to troubleshoot performance issues.  The steps outlined here should serve as a general performance outline for gathering and analyzing some initial data.  This approach has been successful in identifying the root cause of the issue and ultimately resolving the issue in the quickest way possible.  If you decide to open a Service Request with the Support team, the chances are excellent that they will be asking you for this data, so it would be a good idea to familiarize yourself with these steps.

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Troubleshooting Steps
 1. Clarify and Isolate the issue
 
 2. Basic Questions
 
 3. Gather and Isolate Data
 
 4. Turning on Tracing
 
 5. Gathering Tracing Logs and Server Output
 
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.