Logon Manager Will Not Start After A User Has Changed Their Windows Password (Doc ID 1361177.1)

Last updated on SEPTEMBER 01, 2016

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.1.5.0 and later
Information in this document applies to any platform.
Checked for relevance on 27-March-2013

Symptoms

Users find that Logon Manager fails to work after changing their windows password.  Logon Manager will then prompt the user for their password over and over in a loop.

Changes

Often in this kind of case we see that the affected user was upgraded from an older version of esso-lm and the user is set to the older passphrase suppression mechanism, and therefore not able to unlock their credential store when the user's windows password is changed.

Cause

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