OAM 10g: 'Unable to find configuration entry in directory server' During Access System Setup After Restarting Policy Manager Webserver (Doc ID 1363443.1)

Last updated on MARCH 08, 2017

Applies to:

COREid Access - Version: 10.1.4 to 10.1.4.3.0 - Release: 10g to
Information in this document applies to any platform.

Symptoms

Trying to install OAM 10.1.4.3 using Active Directory LDAP Server, getting error during Policy Manager/Access System Setup.

After completing Access System Setup to the point of restarting the Policy Manager webserver, when /access/oblix is requested in the browser the following error is displayed (configuration base DN will differ according to environment):


Error: The following messages were produced by the product. Please contact your webmaster to fix the problem.

Unable to find configuration entry in directory server at configuration base='ou=oblix,ou=oamconfig,dc=oracle,dc=com'



The Policy Manager oblog.log shows error 'The entry obapp=PSC,ou=Oblix,<OAM config base DN> does not exist.' e.g.:

Error Message: ERROR 0x00000848 \Oblix\oam\palantir\oblixlib\src\vdocutil.cpp:58 "OIS_LOG_PASSED_ERROR" Error:^adsi_add.cpp:104: Error: The entry obapp=PSC,ou=Oblix,ou=oamconfig,dc=oracle,dc=com does not exist.



Cause

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