Password Reset And Enrollment Stops Working After Upgrade To Internet Explorer 8 and above (Doc ID 1367222.1)

Last updated on JUNE 01, 2017

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.1.5.0 and later
Information in this document applies to any platform.
This affects the client-side SSPR components and the ability to enroll and reset passwords.


Symptoms

The ESSO-PR interface utilized for enrollment and resets no longer renders the ESSO-PR web pages. Only a blank white screen is displayed. Manually browsing to the ESSO-PR pages directly within IE renders them correctly. The environment is secured with SSL.

Changes

Upgrade of Internet Explorer to version 8 or higher

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms