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"No LDAP connection available to process request "error while connecting to multiple AD (Doc ID 1368414.1)

Last updated on JUNE 20, 2018

Applies to:

Oracle WebCenter Content - Version 11.1.1.3.0 and later
Information in this document applies to any platform.

Symptoms

An error in the logs occurs with the following text. 

No LDAP connection available to process request for ,DC=XX,DC=XXX,DC=XX,DC=com .Error while connecting to multiple AD domains. Due to error page is showing after application kept idle for 1 mins

 
Complete stack:
Event generated by user 'UserXXX' at host 'ADserver'. csJpsErrorLoadingSecurityInfo Unable to execute service method 'getGrantedRoles'. oracle.security.idm.OperationFailureException: oracle.ods.virtualization.service.VirtualizationException: oracle.ods.virtualization.engine.util.DirectoryException: LDAP Error 1 : No LDAP connection available to process request for DC=XX,DC=XXX,DC=XX,DC=com . oracle.ods.virtualization.service.VirtualizationException: oracle.ods.virtualization.engine.util.DirectoryException: LDAP Error 1 : No LDAP connection available to process request forDC=XX,DC=XXX,DC=XX,DC=com  oracle.ods.virtualization.engine.util.DirectoryException: 

Cause

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