Error 500 When Picking Images In Jive Admin Console (Doc ID 1368526.1)

Last updated on JUNE 30, 2017

Applies to:

Oracle WebCenter Portal - Version: 11.1.1.4.0 and later   [Release: 11g and later ]
Information in this document applies to any platform.

Symptoms

Unable to upload images in "Add status level" section using the "Pick Images" button in the Jive Admin console, and getting "Error 500--Internal Server Error" when doing this.

Here are the steps :

1. Entered Jive Admin console with weblogic admin user.
2. Go to "Settings" tab --> "Status Level Settings"
3. Enabled Jive "Status Levels"
4. And navigate to "Add status level" section and tried to pick images for "Image Path" and "Large Image Path" using "Pick Images" button , and both of them throw the below error in a pop up :

Error 500--Internal Server Error

Cause

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