How to execute the Oracle RDA (Remote Diagnostic Assistant) for Oracle Internet Directory 10g (Doc ID 1369279.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

Oracle Internet Directory - Version 10.1.2 to 10.1.4 [Release 10gR2 to 10gR3]
Information in this document applies to any platform.

Goal

Oracle Support encourages the use of RDA because it greatly reduces service request resolution time by minimizing the number of requests from Oracle Support for more information. RDA is designed to be
as unobtrusive as possible; it does not modify systems in any way. It collects useful data for Oracle Support only and a security filter is provided if required. Remote Diagnostic Agent (RDA) is a command-line
diagnostic tool that is executed by an engine written in the Perl programming language. RDA provides a unified package of support diagnostics tools and preventive solutions. The data captured provides Oracle Support
with a comprehensive picture of the customer's environment which aids in problem diagnosis.

Additional information about RDA is available in <Note:314422.1> - Remote Diagnostic Agent (RDA) - Getting Started

This guide provides users with general steps about how to execute RDA with Oracle Internet Directory version 10g.

For OID 11g see <Note:1369324.1> - How to run the Oracle RDA (Remote Diagnostic Assistant) for Oracle Internet Directory 11g

Video on How to Use RDA

Before getting started, check out Get Proactive with Fusion Middleware : Resolve SRs Faster! Use Remote Diagnostic Agent (Doc ID 1498376.1). This note includes a 5 minute video that gives a flavor of what it takes to setup and run RDA.



Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms