No Management Console Functions Work (Doc ID 1372721.1)

Last updated on JULY 17, 2017

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.1.2.0 and later
Information in this document applies to any platform.

Symptoms

The following errors are being presented on the Self Service Password Reset (SSPR) web console:

Under settings:
An operations error occurred. (0x80072020)

Under questions:
An operations error occurred. (0x80072020)

Under users;
Could not retrieve list of enrolled users from domain <yourdomain>. (An operations error occurred. (0x80072020))

Under enrollments;
An operations error occurred. (0x80072020)

Under resets;
An operations error occurred. (0x80072020)

Cause

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