Accessing WebCenter Content (formerly UCM)-stored SSXA Content Results in 'File Does Not Exist' Error

(Doc ID 1373996.1)

Last updated on SEPTEMBER 19, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.3.0 and later
Information in this document applies to any platform.
Update Date 30-NOV-20011: Changed product name from UCM to WebCenter Content. Refer to Product Name Changes for WebCenter and Former ECM products for more information.


Symptoms

When attempting to load pages in a Site Studio for External Applications site, assets or the entire page fails to load and the following error is thrown into the Content Server logs.

Event generated by user 'sysadmin' at host 'CIS'. Containing page is /apps/intradoc/ucm/cs/weblayout/apps/intradoc/ucm/cs/vault/system/mdaw/mdi0/plhdef_hidden_marker.xml. Error accessing file 'plhdef_hidden_marker.xml' for download. File 'plhdef_hidden_marker.xml' does not exist. [ Details ]
An error has occurred. The stack trace below shows more information.

!csUserEventMessage,sysadmin,CIS!csFileServiceContainingPage,/apps/intradoc/ucm/cs/weblayout/apps/intradoc/ucm/cs/vault/system/mdaw/mdi0/plhdef_hidden_marker.xml!csErrorAccessingForDownload,plhdef_hidden_marker.xml!syFileUtilsFileNotFound,plhdef_hidden_marker.xml
intradoc.common.ServiceException: !csErrorAccessingForDownload,plhdef_hidden_marker.xml
at intradoc.server.ServiceRequestImplementor.buildServiceException(ServiceRequestImplementor.java:2115)
at intradoc.server.Service.buildServiceException(Service.java:2260)
at intradoc.server.Service.createServiceExceptionEx(Service.java:2254)
at intradoc.server.Service.createServiceException(Service.java:2249)
at intradoc.server.ServiceHttpImplementor.handleUploadException(ServiceHttpImplementor.java:2380)
at intradoc.server.ServiceHttpImplementor.sendStreamResponse(ServiceHttpImplementor.java:2305)
at intradoc.server.Service.doResponse(Service.java:2081)
at intradoc.server.FileService.doResponse(FileService.java:1469)
at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:802)
at intradoc.server.Service.doRequest(Service.java:1890)
at intradoc.server.ServiceManager.processCommand(ServiceManager.java:435)
at intradoc.server.IdcServerThread.processRequest(IdcServerThread.java:265)
at intradoc.server.IdcServerThread.run(IdcServerThread.java:160)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:528)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:207)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:176)
Caused by: intradoc.common.ServiceException: !syFileUtilsFileNotFound,plhdef_hidden_marker.xml
at intradoc.server.ServiceHttpImplementor.handleUploadException(ServiceHttpImplementor.java:2373)
... 11 more

Cause

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