Simulation Chart Does Not Reflect Expected Values After Increasing The Resource Capacity (Doc ID 1377605.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Business Process Management Suite - Version: 10.3.2 and later   [Release: AS10gR3 and later ]
Information in this document applies to any platform.

Symptoms

You have created a Simulation for one of your processes. After an initial Simulation execution you detected bottlenecks on different Interactive activities.

No matter how the Capacity is increased, i.e. from 1 to 8 User Resources for different Roles where a bottleneck is found, the "Average Process Time" and "Average Waiting Time" are shown with practically the same values.

Cause

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