Cannot Resubmit Video and Images After Failed Conversion In DAM (Doc ID 1379358.1)

Last updated on MAY 30, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.5.0 and later
Information in this document applies to any platform.

Symptoms

Images and videos are sent to the IBR for DAM conversions. If for whatever reason the conversion fails the IBR does not send back the renditions zip file.

When attempting to resubmit the item, an error will occur stating that the renditions zip file is missing and the resubmit will fail.

A system audit trace will show this type of exception:

>system/6 07.11 10:57:50.109 IdcServerThread-226 The zip collection file 'C:/idc-dev/11g-11.1.1.5.0/cs/weblayout/groups/public/documents/document/mdaw/mdax/~edisp/001601@z~1.zip' does not exist or cannot be accessed.
>services/3 07.11 10:57:50.125 IdcServerThread-226 !csUserEventMessage,sysadmin,bbergstr-pc:94!$
intradoc.common.ServiceException: !csUnableToResubmitItem2!csUnableToExecMethod,updateManifestFile services/3 07.11 10:57:50.125 IdcServerThread-226 *ScriptStack RESUBMIT_FOR_CONVERSION

Cause

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