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'My Profile' Times Out on Circular Reference - LDAP Manager Attribute (Doc ID 1380383.1)

Last updated on JANUARY 30, 2019

Applies to:

Oracle WebCenter Portal - Version 11.1.1.2.0 to 11.1.1.9.0 [Release 11g]
Information in this document applies to any platform.

Symptoms

WebCenter Spaces has been renamed to WebCenter Portal. In versions prior to 11.1.1.7, the term 'spaces' was used. In 11.1.1.7 and beyond, 'spaces' will now be referred to as 'portals'.

When selecting the 'My Profile' link or clicking on the username at the top right corner in WebCenter Spaces, this causes the page to hang (spinning hourglass) or the following error is displayed:

'User <full LDAP canonical name of the user> not found in identity store'.  

It also may or may not give a popup within the browser with an HTTP-500 error or a blank page.
It also may or may not give a "java.lang.OutOfMemoryError: getNewTla" or "java.lang.OutOfMemoryError: Java heap space" within the WC_Spaces.log.


Useful diagnostic:

Enable oracle.webcenter.peopleconnections.profile to TRACE:32.
Refer to <Note 1078361.1> - How To Diagnose/Debug a WebCenter Spaces Issue?

The following can be seen in the WC_Spaces-diagnostics.log (first and last message are the same, and many entries as these can be seen in the logs with diagnostics set):

[2011-11-11T11:11:11.111+00:00] [WC_Spaces] [TRACE:16] [] [oracle.webcenter.peopleconnections.profile.internal.model.LDAPProfileManagerImpl] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId:<USERID>] [ecid:<ECID>] [SRC_CLASS: oracle.webcenter.peopleconnections.profile.internal.model.LDAPProfileManagerImpl] [APP: webcenter#11.1.1.4.0] [SRC_METHOD: getProfileFromCache] getting cache object : pceo from region webcenter(11.1.1.4.0)/WC_PEOPLECONN_USER_PROFILE
[2011-11-11T11:11:11.111+00:00] [WC_Spaces] [TRACE:16] [] [oracle.webcenter.peopleconnections.profile.internal.model.LDAPProfileManagerImpl] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId:<USERID>] [ecid:<ECID>] [SRC_CLASS: oracle.webcenter.peopleconnections.profile.internal.model.LDAPProfileManagerImpl] [APP: webcenter#11.1.1.4.0] [SRC_METHOD: getProfile] RETURN oracle.webcenter.peopleconnections.profile.internal.model.PrivacyCheckingProfileWrapper@32c52802
[2011-11-11T11:11:11.111+00:00] [WC_Spaces] [TRACE:16] [] [oracle.webcenter.peopleconnections.profile.internal.model.PrivacyCheckingProfileWrapper] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId:<USERID>] [ecid:<ECID>] [SRC_CLASS: oracle.webcenter.peopleconnections.profile.internal.model.PrivacyCheckingProfileWrapper] [APP: webcenter#11.1.1.4.0] [SRC_METHOD: _isAccessAllowed] ENTRY manager
[2011-11-11T11:11:11.111+00:00] [WC_Spaces] [TRACE:16] [] [oracle.webcenter.peopleconnections.profile.internal.model.PrivacyCheckingProfileWrapper] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId:<USERID>] [ecid:<ECID>] [SRC_CLASS: oracle.webcenter.peopleconnections.profile.internal.model.PrivacyCheckingProfileWrapper] [APP: webcenter#11.1.1.4.0] [SRC_METHOD: _isAccessAllowed] on user <GUID>
[2011-11-11T11:11:11.111+00:00] [WC_Spaces] [TRACE:16] [] [oracle.webcenter.peopleconnections.profile.ProfileFactory] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId:<USERID>] [ecid:<ECID>] [SRC_CLASS: oracle.webcenter.peopleconnections.profile.ProfileFactory] [APP: webcenter#11.1.1.4.0] [SRC_METHOD: getGenericPreferencesManager] ENTRY
[2011-11-11T11:11:11.112+00:00] [WC_Spaces] [TRACE:16] [] [oracle.webcenter.peopleconnections.profile.internal.model.PrivacyCheckingProfileWrapper] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId:<USERID>] [ecid:<ECID>] [SRC_CLASS: oracle.webcenter.peopleconnections.profile.internal.model.PrivacyCheckingProfileWrapper] [APP: webcenter#11.1.1.4.0] [SRC_METHOD: _getPrivacy] sectionPrivacy = {1}
[2011-11-11T11:11:11.112+00:00] [WC_Spaces] [TRACE:16] [] [oracle.webcenter.peopleconnections.profile.internal.model.PrivacyCheckingProfileWrapper] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId:<USERID>] [ecid:<ECID>] [SRC_CLASS: oracle.webcenter.peopleconnections.profile.internal.model.PrivacyCheckingProfileWrapper] [APP: webcenter#11.1.1.4.0] [SRC_METHOD: _isAccessAllowed] RETURN true
[2011-11-11T11:11:11.112+00:00] [WC_Spaces] [TRACE:16] [] [oracle.webcenter.peopleconnections.profile.internal.model.PrivacyCheckingProfileWrapper] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId:<USERID>] [ecid:<ECID>] [SRC_CLASS: oracle.webcenter.peopleconnections.profile.internal.model.PrivacyCheckingProfileWrapper] [APP: webcenter#11.1.1.4.0] [SRC_METHOD: _isAccessAllowed] ENTRY manager
[2011-11-11T11:11:11.112+00:00] [WC_Spaces] [TRACE:16] [] [oracle.webcenter.peopleconnections.profile.internal.model.PrivacyCheckingProfileWrapper] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId:<USERID>] [ecid:<ECID>] [SRC_CLASS: oracle.webcenter.peopleconnections.profile.internal.model.PrivacyCheckingProfileWrapper] [APP: webcenter#11.1.1.4.0] [SRC_METHOD: _isAccessAllowed] on user <GUID>
[2011-11-11T11:11:11.112+00:00] [WC_Spaces] [TRACE:16] [] [oracle.webcenter.peopleconnections.profile.internal.model.PrivacyCheckingProfileWrapper] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId:<USERID>] [ecid:<ECID>] [SRC_CLASS: oracle.webcenter.peopleconnections.profile.internal.model.PrivacyCheckingProfileWrapper] [APP: webcenter#11.1.1.4.0] [SRC_METHOD: _getPrivacy] sectionPrivacy = {1}
[2011-11-11T11:11:11.112+00:00] [WC_Spaces] [TRACE:16] [] [oracle.webcenter.peopleconnections.profile.internal.model.PrivacyCheckingProfileWrapper] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId:<USERID>] [ecid:<ECID>] [SRC_CLASS: oracle.webcenter.peopleconnections.profile.internal.model.PrivacyCheckingProfileWrapper] [APP: webcenter#11.1.1.4.0] [SRC_METHOD: _isAccessAllowed] RETURN true
[2011-11-11T11:11:11.113+00:00] [WC_Spaces] [TRACE:16] [] [oracle.webcenter.peopleconnections.profile.internal.model.LDAPUserProfileImpl] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId:<USERID>] [ecid:<ECID>] [SRC_CLASS: oracle.webcenter.peopleconnections.profile.internal.model.LDAPUserProfileImpl] [APP: webcenter#11.1.1.4.0] [SRC_METHOD: localize] ENTRY {*=<NAME>, <POSITION>} pceo en_GB
(...)

  



Cause

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In this Document
Symptoms
Cause
Solution
References


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