Ucm Service In Production Is Intermittently Timing Out While Retrieving Meta Data And/Or Content.
(Doc ID 1381682.1)
Last updated on AUGUST 20, 2018
Applies to:
Oracle WebCenter Content - Version 10.1.3.5.0 and laterInformation in this document applies to any platform.
Symptoms
System performance is intermittently slow. The following error is reported.
An error has occurred. The stack trace below shows more information.
!$helperservice: data exception in INDEXERSTATE.RECORDWEBCHANGE_SUB IndexerState.UindexerState !csDbUnableToExecuteQuery,IndexerState.UindexerState(UPDATE IndexerState SET iIndexGUID='11DFFFD5-1278-B751-461D-D1BFE1BF3AE5'\,dIsPrimary=1\,dFlag1=''\,dWebExtension='html'\,dReleaseState='U'\,dDocID=11803\,dRevisionID=20\,dRendition2=''\,xStorageRule=''\,xWebFlag=''\,dRevLabel='20'\,dReleaseDate={ts '2011-11-02 08:51:17.000'}\,dIsWebFormat=0\,dDocAccount=''\,dDocType='Template'\,xWebsites=''\,xReadOnly='FALSE'\,dLocation=''\,dRevClassID=1712\,dDocName='1-61319474173360'\,xInhibitUpdate='FALSE'\,dOriginalName='temp1319567744753.html'\,dProcessingState='Y'\,dRevRank=0\,dCheckoutUser='p900su'\,dInDate={ts '2011-10-25 08:35:44.000'}\,dFormat='text/html'\,xPartitionId=''\,dPublishType=''\,dID=3940\,dPublishState=''\,xHidden='FALSE'\,dOutDate=null\,xWebsiteSection=''\,dIsCheckedOut=1\,dExtension='html'\,dDocAuthor='scmaan'\,dDocTitle='1 - 60 DAYS DELINQUENT MWU'\,dFileSize=2460\,dWorkflowState=''\,dSecurityGroup='Public'\,dMessage=''\,xDontShowInListsForWebsites=''\,dStatus='RELEASED'\,xComments=''\,dIndexerState='A'\,dRendition1=''\,dCreateDate={ts '2011-10-25 13:35:45.000'}\,xWebsiteObjectType=''\,xRegionDefinition=''\,xCheckedOutFor='scmaan'\,xLanguage='English'\,xLastReivewedBy=''\,xSubType=''\,xTopic='Default Prevention'\,xReviewDueDate=null\,xEmailAddress=''\,xLastReviewedDate=null\,xSubject=''\,xExternalApp=''\,xLastUpdatedFor='scmaan'\,xSubProcess=''\,xEncrypt='N'\,xKeywords=''\,xOriginalAuthor=''\,xRegion=''\,xSegment=''\,xClassification=''\,xInstitutionID='001657'\,xTemplateType='Letter Template' WHERE )!$DB2 SQL Error: SQLCODE=-104\, SQLSTATE=42601\, SQLERRMC=WHERE;PE='Letter Template';END-OF-STATEMENT\, DRIVER=3.53.95!syExceptionType2,com.ibm.db2.jcc.b.eo,DB2 SQL Error: SQLCODE=-104\, SQLSTATE=42601\, SQLERRMC=WHERE;PE='Letter Template';END-OF-STATEMENT\, DRIVER=3.53.95
intradoc.data.DataException: !csDbUnableToExecuteQuery,IndexerState.UindexerState(UPDATE IndexerState SET iIndexGUID='11DFFFD5-1278-B751-461D-D1BFE1BF3AE5'\,dIsPrimary=1\,dFlag1=''\,dWebExtension='html'\,dReleaseState='U'\,dDocID=11803\,dRevisionID=20\,dRendition2=''\,xStorageRule=''\,xWebFlag=''\,dRevLabel='20'\,dReleaseDate={ts '2011-11-02 08:51:17.000'}\,dIsWebFormat=0\,dDocAccount=''\,dDocType='Template'\,xWebsites=''\,xReadOnly='FALSE'\,dLocation=''\,dRevClassID=1712\,dDocName='1-61319474173360'\,xInhibitUpdate='FALSE'\,dOriginalName='temp1319567744753.html'\,dProcessingState='Y'\,dRevRank=0\,dCheckoutUser='p900su'\,dInDate={ts '2011-10-25 08:35:44.000'}\,dFormat='text/html'\,xPartitionId=''\,dPublishType=''\,dID=3940\,dPublishState=''\,xHidden='FALSE'\,dOutDate=null\,xWebsiteSection=''\,dIsCheckedOut=1\,dExtension='html'\,dDocAuthor='scmaan'\,dDocTitle='1 - 60 DAYS DELINQUENT MWU'\,dFileSize=2460\,dWorkflowState=''\,dSecurityGroup='Public'\,dMessage=''\,xDontShowInListsForWebsites=''\,dStatus='RELEASED'\,xComments=''\,dIndexerState='A'\,dRendition1=''\,dCreateDate={ts '2011-10-25 13:35:45.000'}\,xWebsiteObjectType=''\,xRegionDefinition=''\,xCheckedOutFor='scmaan'\,xLanguage='English'\,xLastReivewedBy=''\,xSubType=''\,xTopic='Default Prevention'\,xReviewDueDate=null\,xEmailAddress=''\,xLastReviewedDate=null\,xSubject=''\,xExternalApp=''\,xLastUpdatedFor='scmaan'\,xSubProcess=''\,xEncrypt='N'\,xKeywords=''\,xOriginalAuthor=''\,xRegion=''\,xSegment=''\,xClassification=''\,xInstitutionID='001657'\,xTemplateType='Letter Template' WHERE )!$DB2 SQL Error: SQLCODE=-104\, SQLSTATE=42601\, SQLERRMC=WHERE;PE='Letter Template';END-OF-STATEMENT\, DRIVER=3.53.95
at intradoc.jdbc.JdbcWorkspace.handleSQLException(JdbcWorkspace.java:2356)
at intradoc.jdbc.JdbcWorkspace.execute(JdbcWorkspace.java:650)
at helper.HelperUtils.execute(HelperUtils.java:1527)
at helper.HelperService.doAction(HelperService.java:692)
at helper.HelperService.doActions10g(HelperService.java:383)
at helper.HelperService.doActions(HelperService.java:119)
at helper.HelperUtils.executeService(HelperUtils.java:3185)
at helper.HelperUtils.executeService(HelperUtils.java:3031)
at helper.HelperUtils.executeService(HelperUtils.java:3027)
at helper.HelperUtils.executeService(HelperUtils.java:3023)
at helper.HelperFilters.doFilter(HelperFilters.java:1287)
at intradoc.shared.PluginFilters.filter(PluginFilters.java:94)
at intradoc.indexer.IndexerBulkLoader.createBulkLoad(IndexerBulkLoader.java:334)
at intradoc.indexer.IndexerBulkLoader.doWork(IndexerBulkLoader.java:165)
at intradoc.indexer.Indexer.doIndexing(Indexer.java:438)
at intradoc.indexer.Indexer.buildIndex(Indexer.java:347)
at intradoc.server.IndexerMonitor.doIndexing(IndexerMonitor.java:1012)
at intradoc.server.IndexerMonitor$4.run(IndexerMonitor.java:832)
Caused by: com.ibm.db2.jcc.b.eo: DB2 SQL Error: SQLCODE=-104, SQLSTATE=42601, SQLERRMC=WHERE;PE='Letter Template';END-OF-STATEMENT, DRIVER=3.53.95
at com.ibm.db2.jcc.b.bd.a(bd.java:676)
at com.ibm.db2.jcc.b.bd.a(bd.java:60)
at com.ibm.db2.jcc.b.bd.a(bd.java:127)
at com.ibm.db2.jcc.b.gm.c(gm.java:2484)
at com.ibm.db2.jcc.b.gm.d(gm.java:2461)
at com.ibm.db2.jcc.b.gm.b(gm.java:1902)
at com.ibm.db2.jcc.t4.db.h(db.java:219)
at com.ibm.db2.jcc.t4.db.b(db.java:45)
at com.ibm.db2.jcc.t4.t.b(t.java:38)
at com.ibm.db2.jcc.t4.sb.g(sb.java:120)
at com.ibm.db2.jcc.b.gm.ab(gm.java:1897)
at com.ibm.db2.jcc.b.gm.a(gm.java:2830)
at com.ibm.db2.jcc.b.gm.c(gm.java:648)
at com.ibm.db2.jcc.b.gm.executeUpdate(gm.java:632)
at intradoc.jdbc.JdbcWorkspace.execute(JdbcWorkspace.java:643)
!$helperservice: data exception in INDEXERSTATE.RECORDWEBCHANGE_SUB IndexerState.UindexerState !csDbUnableToExecuteQuery,IndexerState.UindexerState(UPDATE IndexerState SET iIndexGUID='11DFFFD5-1278-B751-461D-D1BFE1BF3AE5'\,dIsPrimary=1\,dFlag1=''\,dWebExtension='html'\,dReleaseState='U'\,dDocID=11803\,dRevisionID=20\,dRendition2=''\,xStorageRule=''\,xWebFlag=''\,dRevLabel='20'\,dReleaseDate={ts '2011-11-02 08:51:17.000'}\,dIsWebFormat=0\,dDocAccount=''\,dDocType='Template'\,xWebsites=''\,xReadOnly='FALSE'\,dLocation=''\,dRevClassID=1712\,dDocName='1-61319474173360'\,xInhibitUpdate='FALSE'\,dOriginalName='temp1319567744753.html'\,dProcessingState='Y'\,dRevRank=0\,dCheckoutUser='p900su'\,dInDate={ts '2011-10-25 08:35:44.000'}\,dFormat='text/html'\,xPartitionId=''\,dPublishType=''\,dID=3940\,dPublishState=''\,xHidden='FALSE'\,dOutDate=null\,xWebsiteSection=''\,dIsCheckedOut=1\,dExtension='html'\,dDocAuthor='scmaan'\,dDocTitle='1 - 60 DAYS DELINQUENT MWU'\,dFileSize=2460\,dWorkflowState=''\,dSecurityGroup='Public'\,dMessage=''\,xDontShowInListsForWebsites=''\,dStatus='RELEASED'\,xComments=''\,dIndexerState='A'\,dRendition1=''\,dCreateDate={ts '2011-10-25 13:35:45.000'}\,xWebsiteObjectType=''\,xRegionDefinition=''\,xCheckedOutFor='scmaan'\,xLanguage='English'\,xLastReivewedBy=''\,xSubType=''\,xTopic='Default Prevention'\,xReviewDueDate=null\,xEmailAddress=''\,xLastReviewedDate=null\,xSubject=''\,xExternalApp=''\,xLastUpdatedFor='scmaan'\,xSubProcess=''\,xEncrypt='N'\,xKeywords=''\,xOriginalAuthor=''\,xRegion=''\,xSegment=''\,xClassification=''\,xInstitutionID='001657'\,xTemplateType='Letter Template' WHERE )!$DB2 SQL Error: SQLCODE=-104\, SQLSTATE=42601\, SQLERRMC=WHERE;PE='Letter Template';END-OF-STATEMENT\, DRIVER=3.53.95!syExceptionType2,com.ibm.db2.jcc.b.eo,DB2 SQL Error: SQLCODE=-104\, SQLSTATE=42601\, SQLERRMC=WHERE;PE='Letter Template';END-OF-STATEMENT\, DRIVER=3.53.95
intradoc.data.DataException: !csDbUnableToExecuteQuery,IndexerState.UindexerState(UPDATE IndexerState SET iIndexGUID='11DFFFD5-1278-B751-461D-D1BFE1BF3AE5'\,dIsPrimary=1\,dFlag1=''\,dWebExtension='html'\,dReleaseState='U'\,dDocID=11803\,dRevisionID=20\,dRendition2=''\,xStorageRule=''\,xWebFlag=''\,dRevLabel='20'\,dReleaseDate={ts '2011-11-02 08:51:17.000'}\,dIsWebFormat=0\,dDocAccount=''\,dDocType='Template'\,xWebsites=''\,xReadOnly='FALSE'\,dLocation=''\,dRevClassID=1712\,dDocName='1-61319474173360'\,xInhibitUpdate='FALSE'\,dOriginalName='temp1319567744753.html'\,dProcessingState='Y'\,dRevRank=0\,dCheckoutUser='p900su'\,dInDate={ts '2011-10-25 08:35:44.000'}\,dFormat='text/html'\,xPartitionId=''\,dPublishType=''\,dID=3940\,dPublishState=''\,xHidden='FALSE'\,dOutDate=null\,xWebsiteSection=''\,dIsCheckedOut=1\,dExtension='html'\,dDocAuthor='scmaan'\,dDocTitle='1 - 60 DAYS DELINQUENT MWU'\,dFileSize=2460\,dWorkflowState=''\,dSecurityGroup='Public'\,dMessage=''\,xDontShowInListsForWebsites=''\,dStatus='RELEASED'\,xComments=''\,dIndexerState='A'\,dRendition1=''\,dCreateDate={ts '2011-10-25 13:35:45.000'}\,xWebsiteObjectType=''\,xRegionDefinition=''\,xCheckedOutFor='scmaan'\,xLanguage='English'\,xLastReivewedBy=''\,xSubType=''\,xTopic='Default Prevention'\,xReviewDueDate=null\,xEmailAddress=''\,xLastReviewedDate=null\,xSubject=''\,xExternalApp=''\,xLastUpdatedFor='scmaan'\,xSubProcess=''\,xEncrypt='N'\,xKeywords=''\,xOriginalAuthor=''\,xRegion=''\,xSegment=''\,xClassification=''\,xInstitutionID='001657'\,xTemplateType='Letter Template' WHERE )!$DB2 SQL Error: SQLCODE=-104\, SQLSTATE=42601\, SQLERRMC=WHERE;PE='Letter Template';END-OF-STATEMENT\, DRIVER=3.53.95
at intradoc.jdbc.JdbcWorkspace.handleSQLException(JdbcWorkspace.java:2356)
at intradoc.jdbc.JdbcWorkspace.execute(JdbcWorkspace.java:650)
at helper.HelperUtils.execute(HelperUtils.java:1527)
at helper.HelperService.doAction(HelperService.java:692)
at helper.HelperService.doActions10g(HelperService.java:383)
at helper.HelperService.doActions(HelperService.java:119)
at helper.HelperUtils.executeService(HelperUtils.java:3185)
at helper.HelperUtils.executeService(HelperUtils.java:3031)
at helper.HelperUtils.executeService(HelperUtils.java:3027)
at helper.HelperUtils.executeService(HelperUtils.java:3023)
at helper.HelperFilters.doFilter(HelperFilters.java:1287)
at intradoc.shared.PluginFilters.filter(PluginFilters.java:94)
at intradoc.indexer.IndexerBulkLoader.createBulkLoad(IndexerBulkLoader.java:334)
at intradoc.indexer.IndexerBulkLoader.doWork(IndexerBulkLoader.java:165)
at intradoc.indexer.Indexer.doIndexing(Indexer.java:438)
at intradoc.indexer.Indexer.buildIndex(Indexer.java:347)
at intradoc.server.IndexerMonitor.doIndexing(IndexerMonitor.java:1012)
at intradoc.server.IndexerMonitor$4.run(IndexerMonitor.java:832)
Caused by: com.ibm.db2.jcc.b.eo: DB2 SQL Error: SQLCODE=-104, SQLSTATE=42601, SQLERRMC=WHERE;PE='Letter Template';END-OF-STATEMENT, DRIVER=3.53.95
at com.ibm.db2.jcc.b.bd.a(bd.java:676)
at com.ibm.db2.jcc.b.bd.a(bd.java:60)
at com.ibm.db2.jcc.b.bd.a(bd.java:127)
at com.ibm.db2.jcc.b.gm.c(gm.java:2484)
at com.ibm.db2.jcc.b.gm.d(gm.java:2461)
at com.ibm.db2.jcc.b.gm.b(gm.java:1902)
at com.ibm.db2.jcc.t4.db.h(db.java:219)
at com.ibm.db2.jcc.t4.db.b(db.java:45)
at com.ibm.db2.jcc.t4.t.b(t.java:38)
at com.ibm.db2.jcc.t4.sb.g(sb.java:120)
at com.ibm.db2.jcc.b.gm.ab(gm.java:1897)
at com.ibm.db2.jcc.b.gm.a(gm.java:2830)
at com.ibm.db2.jcc.b.gm.c(gm.java:648)
at com.ibm.db2.jcc.b.gm.executeUpdate(gm.java:632)
at intradoc.jdbc.JdbcWorkspace.execute(JdbcWorkspace.java:643)
Cause
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