Electronic / Physical Checkin with Related Content Selected throws Error in WebCenter Content: Records (Doc ID 1390846.1)

Last updated on AUGUST 09, 2017

Applies to:

Oracle WebCenter Content: Records - Version 11.1.1.5.0 and later
Information in this document applies to any platform.

Symptoms

Content Relation selected for a Electronic / Physical Item checkin shows the following error :

Unable to execute service ADD_RELATED_CONTENT_SUB and function getRelatedContentDocInfo.

 

Checkin for Physical / Electronic option fails when Content Relation is   selected , any content that shows up on the Search results page is added
Complete Error Stack details :
------------------------------
The external content item '6638' does not exist in the source 'Physical'. [ Details ] 
An error has occurred. The stack trace below shows more information.
!csUserEventMessage,weblogic,un228decm:16300!$!csServiceDataException,ADD_RELATED_CONTENT_SUB,getRelatedContentDocInfo!$!$The external content item '6638' does not exist in the source 'Physical'.
intradoc.common.ServiceException: !csServiceDataException,ADD_RELATED_CONTENT_SUB,getRelatedContentDocInfo!$
*ScriptStack ADD_RELATED_CONTENT_SUB
3:doSubService,dID=,dDocName=CHECKIN_NEW_SUB,dID=,dDocName=3:docHistoryInfo,dID=6638,dDocName=002261ADD_RELATED_CONTENT_SUB,dID=6638,dDocName=0022613:getRelatedContentDocInfo,dID=6638,dDocName=002261
        at intradoc.server.ServiceRequestImplementor.buildServiceException(ServiceRequestImplementor.java:2115)
        at intradoc.server.Service.buildServiceException(Service.java:2260)
        at intradoc.server.Service.createServiceExceptionEx(Service.java:2254)
        at intradoc.server.Service.createServiceException(Service.java:2249)
        at intradoc.server.ServiceRequestImplementor.handleActionException(ServiceRequestImplementor.java:1766)
        at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1716)
        at intradoc.server.Service.doAction(Service.java:477)
        at intradoc.server.ServiceRequestImplementor.doActions(ServiceRequestImplementor.java:1458)
        at intradoc.server.Service.doActions(Service.java:472)
        at intradoc.server.ServiceRequestImplementor.executeSubServiceCode(ServiceRequestImplementor.java:1322)
        at intradoc.server.Service.executeSubServiceCode(Service.java:3866)
        at intradoc.server.ServiceRequestImplementor.executeServiceEx(ServiceRequestImplementor.java:1200)
        at intradoc.server.Service.executeServiceEx(Service.java:3861)
        at intradoc.server.Service.executeService(Service.java:3845)
        at relatedcontent.RelatedFilters.postCheckinUpdateRelatedContent(RelatedFilters.java:431)
        at relatedcontent.RelatedFilters.doFilter(RelatedFilters.java:123)
        at intradoc.shared.PluginFilters.filterWithAction(PluginFilters.java:114)
        at intradoc.shared.PluginFilters.filter(PluginFilters.java:68)
        at intradoc.server.DocCommonHandler.docHistoryInfo(DocCommonHandler.java:168)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at intradoc.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:86)
        at intradoc.common.ClassHelperUtils.executeMethodReportStatus(ClassHelperUtils.java:324)
        at intradoc.server.ServiceHandler.executeAction(ServiceHandler.java:79)
        at intradoc.server.Service.doCodeEx(Service.java:533)
        at intradoc.server.Service.doCode(Service.java:505)
        at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1643)
        at intradoc.server.Service.doAction(Service.java:477)
        at intradoc.server.ServiceRequestImplementor.doActions(ServiceRequestImplementor.java:1458)
        at intradoc.server.Service.doActions(Service.java:472)
        at intradoc.server.ServiceRequestImplementor.executeSubServiceCode(ServiceRequestImplementor.java:1322)
        at intradoc.server.Service.executeSubServiceCode(Service.java:3866)
        at intradoc.server.ServiceRequestImplementor.executeServiceEx(ServiceRequestImplementor.java:1200)
        at intradoc.server.Service.executeServiceEx(Service.java:3861)
        at intradoc.server.Service.executeService(Service.java:3845)
        at intradoc.server.Service.doSubService(Service.java:3760)
        at sun.reflect.GeneratedMethodAccessor358.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at intradoc.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:86)
        at intradoc.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.java:310)
        at intradoc.common.ClassHelperUtils.executeMethod(ClassHelperUtils.java:295)
        at intradoc.server.Service.doCodeEx(Service.java:550)
        at intradoc.server.Service.doCode(Service.java:505)
        at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1643)
        at intradoc.server.Service.doAction(Service.java:477)
        at intradoc.server.ServiceRequestImplementor.doActions(ServiceRequestImplementor.java:1458)
        at intradoc.server.Service.doActions(Service.java:472)
        at intradoc.server.ServiceRequestImplementor.executeActions(ServiceRequestImplementor.java:1391)
        at intradoc.server.Service.executeActions(Service.java:458)
        at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:737)
        at intradoc.server.Service.doRequest(Service.java:1890)
        at intradoc.server.ServiceManager.processCommand(ServiceManager.java:435)
        at intradoc.server.IdcServerThread.processRequest(IdcServerThread.java:265)
        at intradoc.idcwls.IdcServletRequestUtils.doRequest(IdcServletRequestUtils.java:1343)
        at intradoc.idcwls.IdcServletRequestUtils.processFilterEvent(IdcServletRequestUtils.java:1715)
        at intradoc.idcwls.IdcIntegrateWrapper.processFilterEvent(IdcIntegrateWrapper.java:222)
        at sun.reflect.GeneratedMethodAccessor309.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at idcservlet.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:87)
        at idcservlet.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.java:305)
        at idcservlet.common.ClassHelperUtils.executeMethodWithArgs(ClassHelperUtils.java:278)
        at idcservlet.ServletUtils.executeContentServerIntegrateMethodOnConfig(ServletUtils.java:1600)
        at idcservlet.IdcFilter.doFilter(IdcFilter.java:352)
        at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
        at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:111)
        at java.security.AccessController.doPrivileged(Native Method)
        at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:313)
        at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:413)
        at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:94)
        at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:161)
        at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
        at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
        at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:136)
        at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
        at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:111)
        at java.security.AccessController.doPrivileged(Native Method)
        at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:313)
        at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:413)
        at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:94)
        at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:161)
        at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
        at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
        at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3715)
        at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3681)
        at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
        at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
        at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2277)
        at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2183)
        at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1454)
        at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
        at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)
Caused by: intradoc.data.DataException: The external content item '6638' does not exist in the source 'Physical'.
        at relatedcontent.RelatedExternalUtils.getDocInfo(RelatedExternalUtils.java:97)
        at relatedcontent.RelatedDocUtils.getDocInfo(RelatedDocUtils.java:66)
        at relatedcontent.RelatedServiceHandler.getRelatedContentDocInfo(RelatedServiceHandler.java:243)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at intradoc.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:86)
        at intradoc.common.ClassHelperUtils.executeMethodReportStatus(ClassHelperUtils.java:324)
        at intradoc.server.ServiceHandler.executeAction(ServiceHandler.java:79)
        at intradoc.server.Service.doCodeEx(Service.java:533)
        at intradoc.server.Service.doCode(Service.java:505)
        at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1643)
        ... 89 more

Cause

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