When Accessing Mapped Web Addresses Users See, "Failed To Locate Document Information For Document With Content Id . . ."

(Doc ID 1391414.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle WebCenter Content - Version 10.1.3.5.0 and later
Information in this document applies to any platform.
***Checked for relevance on 30-SEP-2013***

Symptoms

In this case, the user mapped two Site Studio websites (e.g. one Site Studio website was mapped to www.company.com, the second Site Studio website was mapped to www.company.com/sitename).

When users attempt to user the URL, "http://www.company.com/sitename", users see an exception which states: 

"Failed to locate document information for document with content ID 'sitename'. The document is no longer in the system. "

Cause

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