Video Conversion fails when a Video File is Unable to be Deleted from the Staging Directory

(Doc ID 1391511.1)

Last updated on JUNE 06, 2017

Applies to:

Oracle WebCenter Content - Version: 11.1.1.5.0 and later   [Release: 11g and later ]
Information in this document applies to any platform.

Symptoms

Video conversions with Digital Asset Manager (DAM) and Inbound Refinery (IBR) using Flip Factory failing with the following error message in IBR logs :


An error has occurred. The stack trace below shows more information.

!csLogJobIdPrefix,10203!csLinefeed!csConversionForceFailureByStep,DigitalVideoRenditions,intradoc.common.ServiceException: \!syUnableToDeleteFile\,C:/Video/20422-1320216672088.wmv\!

!$intradoc.common.ServiceException: \!syUnableToDeleteFile\,C:/Video/20422-1320216672088.wmv\!

!syJavaExceptionWrapper,java.lang.AssertionError: intradoc.common.ServiceException: \!syUnableToDeleteFile\,C:/Video/20422-1320216672088.wmv\!

!syUnableToDeleteFile,C:/Video/20422-1320216672088.wmv!


Cause

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