My Oracle Support Banner

Error "TCM-06012 User Does Not Exist In The Policy Store" Occurs After Applying the Latest Imaging Cumulative Patch (Doc ID 1393996.1)

Last updated on FEBRUARY 16, 2023

Applies to:

Oracle WebCenter Content: Imaging - Version to [Release 11g]
Information in this document applies to any platform.


When attempting to execute any Imaging AXF Solution after clicking the 'Zoom' button in EBS an error is encountered:

oracle.imaging.ImagingException: TCM-06012: The User sysadmin does not exist in the policy store. faultType: SYSTEM
This only happens when executing the integration from within EBS. The AXF Driver Page tests successfully with the same solution/command. The user name specified in the error message will be the same as the user currently logged into EBS.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.