Advanced Guide for Using RDA with ODI
(Doc ID 1398483.1)
Last updated on AUGUST 31, 2023
Applies to:
Oracle Data Integrator - Version 11.1.1.5.0 and laterInformation in this document applies to any platform.
Purpose
For the latest information on running RDA for Oracle Data Integrator please refer to:
Document 1498376.1 - Resolve Problems Faster! Use Remote Diagnostic Agent ( RDA ) - Fusion Middleware and WebLogic Server
Document 1498376.1 - Resolve Problems Faster! Use Remote Diagnostic Agent ( RDA ) - Fusion Middleware and WebLogic Server
The objective of this document is to provide brief instructions on how to use the Remote Diagnostics Agent (RDA) against Oracle Data Integrator (ODI).
Oracle Support strongly encourages the use of RDA (Remote Diagnostic Agent) because it greatly reduces service request resolution time by minimizing the number of requests from Oracle Support for more information.
RDA is designed to be as unobtrusive as possible; it does not modify systems in any way. It collects useful technical data for Oracle Support usage only, and a security filter is provided if required. RDA captures technical data only and provides Oracle Support with a comprehensive picture of the customer's environment which aids in problem diagnosis and service request resolution.
Using RDA to collect configuration information from your system does take a few moment of your time but ensures that time will be saved in the long run because the support engineer working on your issue will be provided with all the required configuration information immediately rather than involving you, the customer, to provide it.
Because this saves time both for Oracle Support and you, the customer, we also provide priority handling for any Service Request which includes a RDA configuration.
RDA is designed to be as unobtrusive as possible; it does not modify systems in any way. It collects useful technical data for Oracle Support usage only, and a security filter is provided if required. RDA captures technical data only and provides Oracle Support with a comprehensive picture of the customer's environment which aids in problem diagnosis and service request resolution.
Using RDA to collect configuration information from your system does take a few moment of your time but ensures that time will be saved in the long run because the support engineer working on your issue will be provided with all the required configuration information immediately rather than involving you, the customer, to provide it.
Because this saves time both for Oracle Support and you, the customer, we also provide priority handling for any Service Request which includes a RDA configuration.
Scope
This document provides you with hints and tips for a basic usage of RDA to collect ODI configuration and diagnostics information.
Details
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