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User Self-Request Is Failing With IAM-3051103:The Create Operation On User Entity Failed (Doc ID 1401638.1)

Last updated on MARCH 02, 2019

Applies to:

Identity Manager - Version 11.1.1.3.0 to 11.1.1.5.0 [Release 11g]
Information in this document applies to any platform.

Symptoms

On OIM 11.1.1.5.0 in clustered environment, with SOA clustered as well, user creation through self service is failing randomly with the following stack trace :

[oim_server1] [ERROR] [IAM-3051103] [oracle.iam.identity.usermgmt.impl.handlers.create]...[APP: oim#11.1.1.3.0] The create operation on user entity failed in action stage.[[
oracle.iam.platform.entitymgr.MissingRequiredAttributeException: [act_key]
at oracle.iam.platform.entitymgr.impl.EntityManagerImpl.checkRequired(EntityManagerImpl.java:1450)
at oracle.iam.platform.entitymgr.impl.EntityManagerImpl.createEntity(EntityManagerImpl.java:263)
at oracle.iam.platform.entitymgr.impl.EntityManagerImpl.createEntity(EntityManagerImpl.java:239)
at oracle.iam.identity.usermgmt.impl.handlers.create.CreateUserActionHandler.execute(CreateUserActionHandler.java:153)

Cause

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