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How To Gather Specific Support Requested Information and FTP Location (Doc ID 1417613.1)

Last updated on MARCH 04, 2024

Applies to:

Oracle WebCenter Content - Version 10.0 and later
Information in this document applies to any platform.


The following are frequently requesting items that assist the support engineer in assisting and/or troubleshooting a customer's reported issue. Also, are tips for staying informed of patch releases and the ftp location if needed.

These Items Include:

Questions and Answers

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In this Document
Questions and Answers
 Content Server Configuration Information
 10g Universal Content Server or 11g WebContent Server (formerly Universal Content Server)
 Attach the Content Server Config file.
 10g UCM location:
 11g UCM location:
 Content Server Log and Archiver Log locations
 10g Content Server logs
 11g WebContent Server logs
 Demo It To Oracle (DITO)
 In particular:
 Providing files to support
 Patches to Stay Informed
 Perform a My Network Places (Network Neighborhood) Web Folders Test for suspected Desktop Integration Suite (DIS) issues to confirm if the problem is with DIS or WebCenter Content Folders/WebDAV.
 Windows XP
 Windows 7

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