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How To Gather Specific Support Requested Information and FTP Location (Doc ID 1417613.1)

Last updated on MAY 10, 2021

Applies to:

Oracle WebCenter Content - Version 10.0 and later
Information in this document applies to any platform.

Purpose

The following are frequently requesting items that assist the support engineer in assisting and/or troubleshooting a customer's reported issue. Also, are tips for staying informed of patch releases and the ftp location if needed.

These Items Include:

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Content Server Configuration Information
 10g Universal Content Server or 11g WebContent Server (formerly Universal Content Server)
 Attach the Content Server Config file.
 10g UCM location:
 11g UCM location:
 Content Server Log and Archiver Log locations
 10g Content Server logs
 11g WebContent Server logs
 Demo It To Oracle (DITO)
 In particular:
 Providing files to support
 Patches to Stay Informed
 Perform a My Network Places (Network Neighborhood) Web Folders Test for suspected Desktop Integration Suite (DIS) issues to confirm if the problem is with DIS or WebCenter Content Folders/WebDAV.
 Windows XP
 Windows 7
References

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