How To Gather Specific Support Requested Information and FTP Location
(Doc ID 1417613.1)
Last updated on MAY 10, 2021
Oracle WebCenter Content - Version 10.0 and later Information in this document applies to any platform.
The following are frequently requesting items that assist the support engineer in assisting and/or troubleshooting a customer's reported issue. Also, are tips for staying informed of patch releases and the ftp location if needed.
These Items Include:
Content Server Configuration Information
10g Universal Content Server or 11g WebContent Server (formerly Universal Content Server)
Attach the Content Server Config file
Content Server Log and Archiver Log locations
Demo It To Oracle (DITO)
Patches Stay Informed
Perform a My Network Places (Network Neighborhood) Web Folders Test
Questions and Answers
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