When Attempting to Add Groups with Name Lengths Greater Than 128 Characters in WCI an Error is Reported: "an unexpected error occurred when trying to save this object" (Doc ID 1427974.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle WebCenter Interaction - Version 6.5 and later
Information in this document applies to any platform.

Symptoms

In a WCI environment, attempting to add a group with a name length greater than 128 characters results in an error: "an unexpected error occurred when trying to save this object"

In a test environment with an Oracle backend database, the following errors are generated in a corresponding ptspy log -

ORA-06512: at "PLUMTREE.LDAP_DN", line 11
ORA-06512: at "PLUMTREE.T_LDAP_ENTRIES_ADDED", line 37
ORA-04088: error during execution of trigger 'PLUMTREE.T_LDAP_ENTRIES_ADDED'
, Txn id: 6, SQL: '/* INSERT_OBJECT_UUID:ANSI */ INSERT INTO PTMIGRATION (UUID, CLASSID, OBJECTID) VALUES(?, ?, ?)'
at com.plumtree.openkernel.impl.db.DBCommand.Execute(DBCommand.java:96)
at com.plumtree.server.impl.migration.PTMigrationManager.AddObjectUUID(PTMigrationManager.java:2873)
at com.plumtree.server.impl.core.PTBaseObjectManager.StoreObject(PTBaseObjectManager.java:2883)
at com.plumtree.server.impl.core.PTServerContext.Store(PTServerContext.java:665)
at com.plumtree.server.impl.core.PTBaseObject.Store(PTBaseObject.java:190)
at com.plumtree.automationserver.agents.PTAuthSourceAgent.ProcessGroups(PTAuthSourceAgent.java:1107)
at com.plumtree.automationserver.agents.PTAuthSourceAgent.PerformOperation(PTAuthSourceAgent.java:268)
at com.plumtree.automationserver.shell.PTJobShell.perform(PTJobShell.java:612)
at com.plumtree.automationserver.shell.PTJobShell.runJob(PTJobShell.java:200)
at com.plumtree.automationserver.shell.PTJobShell.run(PTJobShell.java:90
Caused by: java.sql.SQLException: plumtreeOracle JDBC DriverOracleORA-06502: PL/SQL: numeric or value error: character string buffer too small


The situation is the same during user and group imports via Authentication Source Sync jobs.

Cause

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