My Oracle Support Banner

OIM Can't Restore Identity Account Locked (Doc ID 1429336.1)

Last updated on OCTOBER 22, 2019

Applies to:

Identity Manager - Version 11.1.1.3.0 and later
Information in this document applies to any platform.

Goal

When a user is locked because an invalid password was provided, the system doesn't allow to login anymore even if we use the correct password, so at this point all appear to be correct.

The trouble is when an administrator search for the user locked, system shows that the user account is "Active" and "Unlocked", and administrator can't unlock the account because the button for this task says "Unlocked".

If the password is reset, an the user tries to login with the new one, the login fails.

If the user is locked and unlocked, the login fails as well.

It is not possible to restore the user account after it has been locked this way.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.