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OIM Can't Restore Identity Account Locked (Doc ID 1429336.1)

Last updated on AUGUST 10, 2021

Applies to:

Identity Manager - Version and later
Information in this document applies to any platform.


When a user is locked because an invalid password was provided, the system doesn't allow to login anymore even if we use the correct password, so at this point all appear to be correct.

The trouble is when an administrator search for the user locked, system shows that the user account is "Active" and "Unlocked", and administrator can't unlock the account because the button for this task says "Unlocked".

If the password is reset, an the user tries to login with the new one, the login fails.

If the user is locked and unlocked, the login fails as well.

It is not possible to restore the user account after it has been locked this way.


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