My Oracle Support Banner

Recognition Server will not Immediately Process Batchs Scanned in Different Time Zone (Doc ID 1435060.1)

Last updated on MARCH 03, 2015

Applies to:

Oracle WebCenter Capture - Version: 10.1.3.5.1 and later   [Release: 10gR3 and later ]
Information in this document applies to any platform.

Symptoms

Batches scanned in the UK will not get picked up immediately by Recognition Server configured in the US timezone. The minutes to wait setting on the Recognition Server batch job is set to 0 and the US Recognition Server machine has its system clock set to 5 hours earlier than the UK based scan station.

If the batches are allowed to sit for the 5 hour timezone differential, the Recognition Server will then process these batches.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.