Webcenter Content Native File Link in an email fails with: "Unable to execute service GET_FILE and function computeDocID" (Doc ID 1437336.1)

Last updated on AUGUST 09, 2017

Applies to:

Oracle WebCenter Content: Records - Version 10.1.3.5.0 and later
Information in this document applies to any platform.

Symptoms

The following errors when clicking on a Webcenter Content Native File Link in an email:

Internet Explorer was not able to open this internet site. The requested file is either unavailable or cannot be found.

 

Unable to execute service GET_FILE and function computeDocID.
(System Error: Unsuccessful attempt to find an unknown revision of '(null)'. Use 'latest' or 'latestReleased'.) Unsuccessful attempt to find an unknown revision of '(null)'. Use 'latest' or 'latestReleased'.

Cause

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