Users Can Only Be Found by Searching UserID or DisplayName, But Cannot Be Found by Searching Firstname or Lastname (Doc ID 1437667.1)

Last updated on DECEMBER 01, 2024

Applies to:

Symptoms

When searching for people either through workflow approver or user filtering on search, people cannot be found by name, but userID only.

For example, the  <USER_ID> has first/last name ",FIRSTNAME_LASTNAME>". Searching for "jFIRST_INITIAL_LASTNAME>", finds the user. If searching for "<FIRSTNAME>", or "<LASTNAME>", the user is not returned.

STEPS
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The issue can be reproduced at will with the following steps:
1. Open a space, access the document explorer
2. Click a folder - Property - file to open Workflow Settings
3. Select a workflow name, then click Add Approvers
4. In the Search box of the popup window, search a user by providing the display name
5. Search the same user by providing the username

Cause

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