Users Can Only Be Found by Searching UserID or DisplayName, But Cannot Be Found by Searching Firstname or Lastname (Doc ID 1437667.1)

Last updated on NOVEMBER 12, 2012

Applies to:

Oracle WebCenter Portal - Version 11.1.1.6.0 to 11.1.1.6.0 [Release 11g]
Information in this document applies to any platform.

Symptoms

When searching for people either through workflow approver or user filtering on search, people cannot be found by name, but userID only.

For example, the user id "jsmith" has first/last name "John Smith". Searching for "jsmith", finds the user. If searching for "John", or "Smith", the user is not returned.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open a space, access the document explorer
2. Click a folder - Property - file to open Workflow Settings
3. Select a workflow name, then click Add Approvers
4. In the Search box of the popup window, search a user by providing the display name
5. Search the same user by providing the username

Cause

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