User is Unable to See Space to Which He Should Have Access - User Name is Case Sensitive

(Doc ID 1438622.1)

Last updated on NOVEMBER 19, 2016

Applies to:

Oracle WebCenter Portal - Version 11.1.1.5.0 and later
Information in this document applies to any platform.

Symptoms


When a user logs in typing the name in a different case than how the user name is stored in the database, user cannot see a Space to which he has moderator role.
Since the login is case in-sensitive, the role mapping should also be case in-sensitive.

How To Reproduce:

  1. Using the external authenticator (Ex. AD), create an user with user Name : 'Test'.
  2. Create a hidden space and added the user 'Test' as Moderator.
  3. When logging into this space with username as 'Test' , everything looks great.
  4. But if the user name is 'test' (lower case 't' ), then, user can login but will not see the Space.

Cause

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