Users Click On The Logon Banner To Reset Their Password And Nothing Occurs

(Doc ID 1450094.1)

Last updated on SEPTEMBER 08, 2017

Applies to:

Oracle Enterprise Single Sign-On Suite - Version 11.1.1.5.0 and later
Information in this document applies to any platform.

Symptoms


Users click the password reset link at the logon screen, but nothing happens.

Running the the following command:   Program files\V-Go SSPR Client\Windowsinterface.exe /enroll fails to load an enrollment dialog.

If the value from HKLM\Software\Passlogix\SSPR\WIndowsInterface\statusurl is copied into an Internet Explorer browser window, the page displays but there are certificate errors.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms