Cannot View Failed Report Jobs In Enterprise Manager: "SAXParseException in parsing Response" or "Result has repeating key value" (Doc ID 1453938.1)

Last updated on APRIL 27, 2016

Applies to:

Oracle Reports Developer - Version 11.1 and later
Oracle WebCenter Portal - Version 11.1.1.6.0 to 11.1.1.6.0 [Release 11g]
Information in this document applies to any platform.

Symptoms

In Enterprise Manager 11g Fusion Middleware Control, when trying to view Failed Jobs or Finished Jobs, while other Jobs Status maybe displayed OK. The foillowing error is displayed:



Metrics are currently unavailable.

The EM Agent is down or not responding to metric query requests.
SAXParseException in parsing Response :: Bad character (5).                <=== This number (5) may vary

 

or

 

Error:
Failed to get requested metrics from the EM Agent, with error:

Result has repeating key value : ,


The ORACLE_INSTANCE/EMAGENT/emagent_<instance name>/sysman/log/emagent.trc file may display:

<timestamp> Thread-<thread number> ERROR engine: [oracle_repapp,/Farm_ClassicDomain/ClassicDomain/WLS_REPORTS/reports(11.1.1.2.0),EngineInfo] : nmeegd_GetMetricData failed : Result has repeating key value : <tr>,
<timestamp> Thread-<thread number> WARN engine: Missing Properties : [serviceURL]

other symptom is:

 

Failed to get requested metrics from the EM Agent.

Result has repeating key

oracle.sysman.emSDK.app.exception.EMSystemException at oracle.sysman.emas.sdk.model.metric.AgentMetricProvider.getMetrics(AgentMetricProvider.java:142) at oracle.sysman.emas.sdk.model.metric.MetricUtil.getMetrics(MetricUtil.java:506) at oracle.sysman.emai.model.reports.FailedJobsModel.initFailedJobInfos(FailedJobsModel.java:68) at oracle.sysman.emai.model.reports.FailedJobsModel.initializeData(FailedJobsModel.java:45) at oracle.sysman.core.model.util.ModelUtil$EMObjectResetter.initOrResetEMObject(ModelUtil.java:319) at oracle.sysman.core.model.util.ModelUtil$EMObjectResetter.access$000(ModelUtil.java:280) at oracle.sysman.core.model.util.ModelUtil.initializeMBEMObjects(ModelUtil.java:231) at oracle.sysman.core.model.util.ModelUtil.initializeAllEMObjects(ModelUtil.java:131) at oracle.sysman.core.model.util.ModelUtil.initializeAllEMObjects(ModelUtil.java:102) at oracle.sysman.emSDK.adfext.ctlr.EMPagePhaseListener.doPrePrepareModel(EMPagePhaseListener.java:868) at oracle.sysman.emSDK.adfext.ctlr.EMPagePhaseListener.beforePhase(EMPagePhaseListener.java:794) at oracle.adfinternal.controller.lifecycle.ADFLifecycleImpl$PagePhaseListenerWrapper.beforePhase(ADFLifecycleImpl.java:552) at oracle.adfinternal.controller.lifecycle.LifecycleImpl.internalDispatchBeforeEvent(LifecycleImpl.java:100) at oracle.adfinternal.controller.lifecycle.LifecycleImpl.executePhase(LifecycleImpl.java:188) at oracle.adfinternal.controller.faces.lifecycle.ADFPhaseListener.access$400(ADFPhaseListener.java:21) at oracle.adfinternal.controller.faces.lifecycle.ADFPhaseListener$PhaseInvokerImpl.startPageLifecycle(ADFPhaseListener.java:231) at oracle.adfinternal.controller.faces.lifecycle.ADFPhaseListener$4.after(ADFPhaseListener.java:351) at oracle.adfinternal.controller.faces.lifecycle.ADFPhaseListener.afterPhase(ADFPhaseListener.java:72) at oracle.adfinternal.controller.faces.lifecycle.ADFLifecyclePhaseListener.afterPhase(ADFLifecyclePhaseListener.java:54) at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl._executePhase(LifecycleImpl.java:398) at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl.execute(LifecycleImpl.java:185) at javax.faces.webapp.FacesServlet.service(FacesServlet.java:265) at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227) at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125) at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:300) at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:27) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:57) at oracle.help.web.rich.OHWFilter.doFilter(Unknown Source) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:57) at oracle.sysman.emSDK.license.LicenseFilter.doFilter(LicenseFilter.java:102) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:57) at oracle.adf.model.servlet.ADFBindingFilter.doFilter(ADFBindingFilter.java:205) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:57) at oracle.adfinternal.view.faces.webapp.rich.RegistrationFilter.doFilter(RegistrationFilter.java:106) at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl$FilterListChain.doFilter(TrinidadFilterImpl.java:447) at oracle.adfinternal.view.faces.activedata.AdsFilter.doFilter(AdsFilter.java:60) at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl$FilterListChain.doFilter(TrinidadFilterImpl.java:447) at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl._doFilterImpl(TrinidadFilterImpl.java:271) at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl

The other Jobs Status are displayed without issues.

Cause

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